Blair Cardinale

Volunteer Services- Oversees all aspects of the hospitals volunteer program including; recruitment, interviews, orientation, placement, training and schedules. Assists with organization of workload for office volunteers and the logistics of special projects. Monitors volunteer attendance and manages volunteer workload to accommodate the hospitals needs of support. Coaches and develops volunteers in alignment with Sharp’s vision, Mission and Planetree expectations. Working closely with the auxiliary board and hospitals executive team to provide to create fundraising and philamprothy support. Develops volunteer satisfaction strategies and recognition opportunities and events, including award tracking. Prepares routine and ad-hoc correspondence (via e-mail, memos, letters, reports) efficiently with excellent grammar and punctuation.

Patient Relations- Investigates, resolves and responds to patient/visitor concerns in a professional and proactive manner through the closure of the complaint. Develops a consultant relationship with unit/department leadership and staff, for recommendations during the investigation process in order to achieve complaint closure and to build and sustain a patient/customer-focused culture. Maintains complete documentation of complaint investigation, parties interviewed and complaint resolution provided to the patient or designee. Uses clinical knowledge to effectively review charts, gather information through interview and assessment and create a plan for intervention and resolution. Participate on committees, work groups, and/or process improvement teams to improve patient/customer satisfaction. Refers consumers to appropriate services and resources as needed. In the absence of the manager, assumes all responsibilities for the department, making decisions as required. Oversee and provide leadership to other staff. Completes check requests, purchase orders, and capital equipment requisition. Obtains appropriate signatures and
processes as required. Helps in preparation of department budget, compiling data, preparing reports, and justifications as requested.
Monitors spending for office supplies and equipment.

Providing front-line leadership, acting as a resource, and managing daily operations within the Emergency Department (ED). Required excellent communication and conflict resolution skills. Ensure efficient patient care, resource allocation, and process improvement. It focuses on managing patient flow, staffing, technology, and facilities to handle diverse patient demands while maintaining quality and safety. Key aspects include strategic resource planning, monitoring departmental flow, fostering interdisciplinary collaboration, improving patient experience, and using frameworks like the "input-throughput-output" model to address challenges such as overcrowding. Collected data to find weaknesses in patient care or operational processes. Providing ongoing education to staff on best practices and new guidelines. Strategically assigning and managing staff, equipment, and facilities to effectively meet the fluctuating demands of the ED. Conducting reviews after drills or actual disasters to evaluate response effectiveness and identify areas for improvement. Enhancing the quality of the patient journey through improved communication, a safe environment, and a focus on patient needs. Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.

Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.

Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events. Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations. Assisted in the development of departmental procedures, maintaining an organized and up-to-date knowledge base for easy reference by team members. Assisted in budget development by tracking expenses, processing invoices, and monitoring spending trends within the department. Facilitated smooth onboarding for new hires by preparing orientation materials and providing comprehensive administrative assistance during their transition. Supported department management in decision-making processes by compiling and presenting accurate data reports. Drafted professional memos, letters, and marketing copy to support business objectives and growth. Managed complex calendars for multiple department leaders, ensuring timely attendance at important meetings and events. Collaborated effectively with other departments to address shared challenges or concerns that impacted broader organizational goals or objectives.

Oversees and facilitates comprehensive patient support plans by connecting them with necessary community resources and services, assessing barriers, and advocating for their needs to ensure a smooth hospital discharge. Creating service plans, providing crisis intervention, managing communication between providers, tracking progress, and ensuring high-quality, cost-effective, client-centered care. Identify and address obstacles, such as transportation or financial issues, that hinder clients from accessing services. Facilitate seamless communication among clients, family members, providers, and other care team members. Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.

Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.

Facilitated multidisciplinary team meetings, promoting open dialogue among various healthcare professionals involved in each patient''s case. Implemented quality improvement initiatives based on evidence-based practices, enhancing overall case management effectiveness.

Conducted daily operations and staff support for Chiropractic clinic, focusing on administrative efficiency and patient care. Key duties include patient scheduling, managing insurance and billing, maintaining patient records, supervising front desk and administrative staff, and ensuring compliance with healthcare regulations. Verifying insurance, processing claims, managing billing and coding, and ensuring accurate and timely revenue recovery. Streamlined office operations by implementing efficient filing systems and organizational strategies. Assigned a marketing team to help grow the clinic via newspaper and radio advertisement. Hosted large in-services for the community to promote our non-surgical spinal decompression treatments. Financial closer for the clinic, signing up patients for treatments with an out of pocket costs, ranging from $2,500-$5,000.