Blair Lucky
Rome,GA
Summary
Experienced in customer service and claims in high-volume environments. Successful at managing the complete claims process with minimal direction. Proficient conversational skills and comprehension. Efficient worker seeking to utilize strong organizational and communication skills in fast-paced warehouse environment. Trainable with good understanding of management software and inventory checks. Possessing solid work ethic and eager to take on additional responsibilities.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
AT&T
05.2022 - 07.2023
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Developed visual merchandising strategies to attract more customers into the store.
- Organized promotional events to increase awareness of products and services offered by the store.
- Processed online orders for delivery or pickup at retail location.
- Created weekly reports summarizing sales performance data and other key metrics.
- Collaborated with marketing team members to develop innovative advertising campaigns aimed at increasing sales volume.
- Attended regular training sessions on new products and services offered by the company.
- Assisted customers with product selection based on individual needs and preferences.
- Recommended additional merchandise items that would complement purchased items.
- Provided support for fellow associates during periods of high customer traffic.
Logistics Manager
UNITED STATES AIR FORCE
04.2017 - 04.2023
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Drafted policies regarding storage, distribution, and transportation of products.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Ensured compliance with government regulations related to freight forwarding activities.
- Conducted training sessions for new employees on safety procedures within the warehouse.
Rural Mail Carrier Associate
UNITED STATES POSTAL SERVICE
01.2020 - 05.2022
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Maintained records of dispatched mails and parcels.
- Assisted customers with various inquiries related to postal services.
- Loaded and unloaded trucks with mailbags or parcels using forklifts or pallet jacks.
- Prepared reports on the number of items processed daily.
- Delivered mail in a timely manner while adhering to safety regulations.
- Provided customer service by answering questions regarding rates and other services offered by the post office.
- Organized all incoming and outgoing mails in an orderly fashion.
- Adhered to security protocols when handling confidential documents or packages.
- Resolved customer complaints in a professional manner when necessary.
- Assisted other carriers during peak periods or when needed due to absences from work.
Sales Rep
BLUEGREEN VACATION SALES
08.2018 - 01.2020
- Initiated conversations with consumers to discuss traveling to drive business growth objectives
- On boarded new clients based off of specific travel needs.
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created successful strategies to develop and expand customer sales.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Sam’s Club Member Service Specialist
ALORICA
06.2017 - 08.2018
- Provided excellent customer service as an Inbound call representative and Tier 1 technical support, assisted customers with payments, advised customer of plan options and helped coworkers with escalated calls.
- Assisted members with account opening processes, loan applications, and other banking services.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Explained various types of accounts available to customers in order to meet their individual needs.
Education
Technical Certification - Material Management
United States Air Force Material Management Technical School
01.2018
High School Diploma -
Murphy High School
05-2015
Skills
- Strong Verbal Communication
- Account Management
- Stocking/Replenishing
- Problem Resolution
- Microsoft Office
- Business Development
- Database Entry
- Client Relations
- Time Management
- Customer Service
- Conflict Resolution
- Positive and professional
- Policy and Procedure Adherence
- Phone Etiquette
Timeline
Retail Sales Consultant
AT&T
05.2022 - 07.2023
Rural Mail Carrier Associate
UNITED STATES POSTAL SERVICE
01.2020 - 05.2022
Sales Rep
BLUEGREEN VACATION SALES
08.2018 - 01.2020
Sam’s Club Member Service Specialist
ALORICA
06.2017 - 08.2018
Logistics Manager
UNITED STATES AIR FORCE
04.2017 - 04.2023
Technical Certification - Material Management
United States Air Force Material Management Technical School
High School Diploma -
Murphy High School
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