Summary
Overview
Work History
Education
Skills
Timeline
Generic
Blair Hadley

Blair Hadley

Kansas City,KS

Summary

Dynamic Supervisor with a proven track record at Zombie Purge, excelling in staff management and conflict resolution. Enhanced team productivity through effective training and mentoring, while consistently improving customer satisfaction. Skilled in operations management and inventory control, I foster strong relationships and drive results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Supervisor

Zombie Purge
09.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Assistant Manager

Hickory Log BBQ
12.2022 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Winner Circle Lead

Dave and Buster
01.2021 - 12.2022
  • Maintained a clean and organized work area, promoting an efficient and safe working environment.
  • Assisted with equipment upgrades or replacements by providing input from a winder operator''s perspective.
  • Collaborated with team members to ensure smooth workflow and meet strict deadlines for order fulfillment.
  • Provided technical support to other departments as needed, sharing knowledge of winding processes and equipment capabilities.
  • Developed strong relationships with clients, addressing concerns promptly to ensure satisfaction with finished products.
  • Reduced downtime, effectively troubleshooting and resolving machine malfunctions in a timely manner.
  • Played a key role in the successful completion of special projects requiring expert winding techniques or unique material handling capabilities.
  • Supported quality control efforts by diligently tracking production data, identifying potential issues, and proposing corrective actions.
  • Ensured consistent product quality through compliance with company standards and industry regulations.
  • Continuously enhanced skills through participation in ongoing training programs, staying current on industry trends and best practices.
  • Boosted productivity by implementing time-saving measures such as pre-setting winder parameters for frequently used materials or configurations.

Inbound Stower

Amazon
05.2019 - 01.2021
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
  • Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
  • Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
  • Facilitated smooth workflow between departments by promptly addressing any discrepancies found during the stowing process concerning paperwork or product information provided from other teams.
  • Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
  • Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
  • Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
  • Ensured compliance with federal, state, and local regulations regarding proper handling and storage of products within the warehouse facility.
  • Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
  • Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
  • Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
  • Utilized warehouse equipment such as forklifts, pallet jacks, and hand trucks to effectively transport goods within the facility.
  • Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Arranged merchandise according to company standards to maintain tidy and organized stockroom.
  • Used hand trucks and pallet jacks to safely move items to designated areas.

Crew Member

Wendy's
04.2016 - 05.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Increased customer satisfaction with prompt and accurate order taking.

Education

Diploma -

Centre High School
Kansas City, KS
07.2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Conflict resolution
  • Inventory oversight
  • Negotiation
  • Waste reduction
  • Coaching and mentoring
  • Quality control
  • Workflow management

Timeline

Assistant Manager

Hickory Log BBQ
12.2022 - 03.2025

Winner Circle Lead

Dave and Buster
01.2021 - 12.2022

Inbound Stower

Amazon
05.2019 - 01.2021

Supervisor

Zombie Purge
09.2018 - Current

Crew Member

Wendy's
04.2016 - 05.2018

Diploma -

Centre High School

Similar Profiles

CREATE PROFILE