Blair Hall
Royersford,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Homemaker, Home Mom
08.2019 - Current
- Execute daily routines in a punctual manner
- Advise and assist family members in planning meals,purchasing and preparing foods
- Maintain a clean and safe work environment
- Support emotional and social development, encouraging understanding others
- Schedule and coordinate medical appointments for all family members
- Manage all school needs for children
- Observe and monitore activities
- Breastfeed and provide additional expressed milk.
Call Center Representative
Dynata Virtual
08.2022 - 12.2022
- Answer/Attempt 75+ phone calls per hour,exceeding target rate by 15%
- Conduct targeted amount of surveys per shift
- Inform clients of current events
- Asking questions to respondents
- Sustain telephone etiquette
- Record opinions with confidentiality
- Record accuracy of responses
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Consistently maintained 100% customer service satisfaction ratings through quality control.
Senior Document Specialist
Reliable
10.2017 - 08.2019
- Organizes archived documents for clients
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Print , fax and produced documents as requested
- Attentative to detail for precise documents
- File documents
- Utilize advance knowledge of personal computer applications
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
Cashier/Dining Room
Panera Bread
03.2016 - 08.2017
- Greet guest and patrons personally
- Maintain a clean dining room/work environment
- Provide guests with great customer service
- Demonstrate communication with guests as well as team members
- Accurate money handling
- Accept customers order according to specifications
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Host/Retail
Cracker Barrel Old Country Store
08.2013 - 05.2016
- Greeted incoming customers and provided directions to different store locations.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Kept entryways clean, neat and free of hazards such as excess water.
- Backed up cashiers during busy periods and breaks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
File Clerk
Chartwell Law Firm
01.2014 - 05.2014
- File records away in alphabetical or numerical order
- Code files for proper placement
- Retrieve files as necessary
- Ensure if files are loaned out that they come back
- Clean and maintain file space
- Manage all databases and records
- Purge old files
- Create new entries as needed
- Fax and photocopy files
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Education
Business Administration
Penn Foster College
BS - Accounting
Indiana University of Pennsylvania
PAHigh School Diploma - undefined
Philadelphia Electrical & Tech. Charter HS
Skills
- Sales Expertise
- Facility Tours
- Brand Representation
- Verbal and Written Communication
Timeline
Call Center Representative
Dynata Virtual
08.2022 - 12.2022
Homemaker, Home Mom
08.2019 - Current
Senior Document Specialist
Reliable
10.2017 - 08.2019
Cashier/Dining Room
Panera Bread
03.2016 - 08.2017
File Clerk
Chartwell Law Firm
01.2014 - 05.2014
Host/Retail
Cracker Barrel Old Country Store
08.2013 - 05.2016
Business Administration
Penn Foster College
BS - Accounting
Indiana University of Pennsylvania
PAHigh School Diploma - undefined
Philadelphia Electrical & Tech. Charter HS
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