Summary
Overview
Work History
Education
Skills
Timeline
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Blair Hampton

Middleburg,FL

Summary

Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Campingworld. Proven track record of exceeding sales targets and fostering trust-based relationships. Adept at vehicle assessment and complaint resolution, consistently enhancing customer satisfaction through attentive service and effective multitasking in fast-paced environments.

I am a very hardworking employee, enthusiastic about learning field inside and out, excited to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Service Advisor

Campingworld
01.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Service Advisor

Travelcamp
10.2021 - 01.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

FOH Manager

Eagle Harbor Golf Club
08.2018 - 09.2022
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Education

No Degree -

Orange Park High School
Orange Park, FL

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution

Timeline

Service Advisor

Campingworld
01.2024 - Current

Service Advisor

Travelcamp
10.2021 - 01.2023

FOH Manager

Eagle Harbor Golf Club
08.2018 - 09.2022

No Degree -

Orange Park High School

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Blair Hampton