Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blair Holohan

Ottumwa,IA

Summary

Customer Service Representative bringing stellar skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

South Ottumwa Savings Bank
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Barista

Target
06.2023 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Resident Assistant

Indian Hills Community College
08.2022 - 05.2023
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.

Education

Associate of Arts - Theatre

Indian Hills Community College
Ottumwa, IA
05.2023

High School Diploma -

Eddyville-Blakesburg- Fremont High School
Eddyville, IA
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft Outlook
  • Product Knowledge
  • Microsoft PowerPoint

Timeline

Customer Service Representative

South Ottumwa Savings Bank
01.2024 - Current

Barista

Target
06.2023 - 12.2023

Resident Assistant

Indian Hills Community College
08.2022 - 05.2023

Associate of Arts - Theatre

Indian Hills Community College

High School Diploma -

Eddyville-Blakesburg- Fremont High School
Blair Holohan