Blair Holohan
Ottumwa,IA
Summary
Customer Service Representative bringing stellar skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
South Ottumwa Savings Bank
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Barista
Target
06.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Resident Assistant
Indian Hills Community College
08.2022 - 05.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
Education
Associate of Arts - Theatre
Indian Hills Community College
Ottumwa, IA05.2023
High School Diploma -
Eddyville-Blakesburg- Fremont High School
Eddyville, IA05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Microsoft PowerPoint
Timeline
Customer Service Representative
South Ottumwa Savings Bank
01.2024 - Current
Barista
Target
06.2023 - 12.2023
Resident Assistant
Indian Hills Community College
08.2022 - 05.2023
Associate of Arts - Theatre
Indian Hills Community College
High School Diploma -
Eddyville-Blakesburg- Fremont High School
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