BLAIR JORDAN
Garner,NC
Summary
Dynamic leader with a proven track record at Hair Club, enhancing sales by 5% yearly and boosting client retention by 33%. Specializes in full-cycle recruiting and consultative sales, blending exceptional communication skills with strategic project management. Recognized for resolving conflicts effectively, ensuring operational excellence and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Event Coordinator
Carolina Waves
06.2017 - Current
- Organize and plan 30-40 events annually highlighting the musical landscape of the Carolinas
- Coordinate with venues to secure sound, lighting and stage production
- Orchestrate equipment rentals, communicating with vendors, building mutualistic relationships
- Negotiate artist bookings ensuring the accuracy of all contracts and invoices
- Create stage plot, coordinating scheduling for soundchecks, set times, etc
- Organize and promote independent recording artists through curated concerts, podcasts, digital content, showcases, industry mixers, festivals, listening parties, media runs and meet-and-greets
- Curate Spotify and Apple Music playlists featuring up-and-coming artists Release
- Supervise all social media marketing and content creation for Carolina Waves
- Expanded services to offer street team advertising and social media promotion to increase exposure for national and independent promoters, venues, and organizations
- Consult with brands, artists, and promoters on marketing, promotion and branding to maximize profit
Preschool Teacher
Mount Moriah Baptist Church Preschool
Raleigh, NC
01.2019 - 05.2020
- Developed creative and innovative activities and crafts to stimulate children and nurture and expand their love for learning
- Organized, decorated and stocked a fun and interactive classroom, creating an environment conducive to learning that helped children feel safe and cultivate a passion for learning early
- Developed daily, weekly and monthly lesson plans and materials to meet the interests and learning styles of young children, integrating special needs children in a respectful and productive manner
- Applied play-based strategies to provide diverse approaches to learning
- Educated students in concepts such as shapes, numbers, and letters
- Guided all classroom activities including lessons, play, breaks and meals
- Established and enforced rules and requirements and addressed any behavioral or learning concerns with parents and preschool management
- Sanitized toys and play equipment each day to maintain safety and health standards
Registrar/Receptionist
Capital City Surgery Center
Raleigh, NC
01.2015 - 02.2017
- Verified demographic and financial information as well insurance eligibility
- Maintained accurate patient medical records/charts and processed medical records authorizations
- Successfully negotiated payment plans to clear remaining balances on patient accounts
- Provided outstanding customer service for patients and practiced confidentiality and privacy protocols in accordance to surgery center policies and HIPPA requirements
Managing Director
Hair Club
Raleigh, NC
05.2006 - 10.2015
- Mentored 13+ employees, ensuring compliance with all sales policies and technical procedures
- Leveraging social platforms and event/career fairs, I forecasted staffing needs and lead the full recruitment cycle from sourcing strategies, top talent recruitment and acquisition, to interview preparation, offer negotiation and onboarding, which included new hire orientation and training
- Inspired development of sales team, accruing over $300K in monthly revenue and increasing sales year over year by 5%, breaking Hair Club’s all time new business sales revenue record in 2011 & 2012 and increasing client membership retention yearly by a minimum of 33%
- Performed sales consultations as needed
- Controlled P&L, achieving a 10% increase in profit margin
- Regulated facility operations by establishing vendor relationships and streamlining the inventory process, by creating a new tracking system that improved accuracy and reduced time spent by 30%
- Managed accounts receivable by negotiating payment plans for delinquent accounts, reducing outstanding payments by over 35%
- Processed weekly payroll
- Performed regular sales, technical, marketing, customer service and client training seminars and meetings to individuals and groups, providing continuous feedback to improve performance
- Conducted monthly/yearly performance evaluations to identify strengths and weaknesses which equipped me to amend training materials and programs, resulting in improved employee engagement, motivation and satisfaction, thereby virtually eliminating employee turnover
- Event Planning; Skilled at designing displays and conducting successful Open House Events to engage with potential clients, promote products and services and create further brand awareness
- Executed Hair Club’s customer service model, coined the 'Ultimate Client Experience' or 'UCE'
- Streamlined client and employee calendars minimizing downtime for maximum efficiency
- Successfully de-escalated and resolved all employee and customer service conflicts through open communication by actively listening to concerns, providing empathetic responses and finding equitable solutions
- Consistently recognized with outstanding feedback in annual performance reviews contributing to my recognition as Hair Club Manager of the Year in 2012
Education
Bachelor of Arts - Mass Communications
North Carolina State University
Raleigh, NC12.2004
Skills
- Performance Tracking and Evaluation
- Conflict Resolution and Problem-Solving
- Consultative Sales and Negotiation
- Human Resources Management
- Full-cycle recruiting
- Proficient in Microsoft Office
- Customer Service and Satisfaction
- Risk Management and Inventory Control
- Budget Planning
- Cost Reduction
- A/R
- Operations and P & L Management
- Social Media Management
- Project Management
- Event Planning and Marketing
- Excellent Written and Verbal Communication
Timeline
Preschool Teacher
Mount Moriah Baptist Church Preschool
01.2019 - 05.2020
Event Coordinator
Carolina Waves
06.2017 - Current
Registrar/Receptionist
Capital City Surgery Center
01.2015 - 02.2017
Managing Director
Hair Club
05.2006 - 10.2015
Bachelor of Arts - Mass Communications
North Carolina State University
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