Blair Martlaro
PMO Team Leader
Belle Isle,FL
Summary
Team Leader experienced in directing activities of geographically dispersed workgroups. Develops strategies, provides training, sets
goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Relationship-oriented player-coach dedicated to developing sustainable solutions.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Team Leader - FOS Product Development
Walt Disney Parks And Resorts
Lake Buena Vista, FL
03.2021 - Current
- Tactical and strategic leader of remote team of 10: project managers, software developers, and data specialists
- Provide project planning and oversight for diverse portfolio of technology projects within Worldwide Safety Assurance organization
- Manage $1.5m technical project development fund
- Use design thinking with stakeholders to take projects from concept to completion by collaborating with finance, engineering and operations teams, developing detailed project plans, proactively identifying and communicating constraints and employing creative solutions to overcome obstacles
- Lead development of product vision and roadmaps, project plans and schedules, RFP processes, cost estimations, financial reports, executive reports, PowerPoint presentations, and technical business documentation
- Research and write business cases, as-is/to-be processes, vendors and industry trends; influence executive leadership regarding build, buy, or integration efforts needed to align to business objectives, organizational licensing, and pre-market development strategy
- Partner with Reporting & Analytics team to ensure application architecture supports data insight objectives
- Established project scoring tool, product management standards, and automated project reporting tool w/ Smartsheet and Tableau, reducing project durations by 10% and project reporting efforts over 90%
- Launched new versions of multiple applications, improving API (Application Programming Interface) integrations with systems like Maximo, SAP, ServiceNow, MyTime, Workday and Slack
- Provide support, product ownership and leadership for international product portfolio of over 40 applications and websites.
Sr. Availability Specialist
The Walt Disney Company
Lake Buena Vista, FL
12.2018 - 03.2021
- Lead analyst for HyperCare, an Enterprise risk mitigation program that proactively identified and plans for technology risk during major events and changes to prevent financial and brand impact
- Planned and facilitated cross-functional team table-top meetings to generate business insights
- Deployed new software platform to facilitate 25% program growth to over 100 large-scale technology projects annually at TWDC (The Walt Disney Company): DMED (Disney Media and Entertainment Distribution), Studios, DPEP (Disney Parks Experiences and Products), Corporate
- Served as IT-to-business liaison, collaborating and communicating with subject matter experts, business stakeholders, vendors, and senior executives
- Promoted enterprise policy and standards; synthesized research into technical response documents
- Developed KPIs to generate and measure operational trends and create business intelligence
- Provided leadership and direction for contractor and intern resources.
Sr. Operations Analyst
The Walt Disney Company
Lake Buena Vista, FL
07.2017 - 12.2018
- HyperCare program lead, creating risk mitigation and support plans for over 80 complex technology projects and events annually
- Commissioned, led development of, and migrated from SharePoint environment to new ServiceNow- based platform for HyperCare to improve service & customer experience
- Applied analytical, problem solving and decision-making skills to incidents, changes, and problems (root-cause analysis) and created reports, presentations, and communications for executive consumption.
Service Operations Analyst II
Disney Technology Operations
05.2015 - 07.2017
- Provided active leadership for 2nd shift team in fast paced environment that handles concurrent, time- sensitive incident management.
- Distilled complex technical issues into executive communications during major IT incidents and HyperCare events.
- Wrote and maintained portfolio of over 60 technical and non-technical knowledge articles.
- Generated reports of findings to help management with making key decisions.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Primary trainer, motivating teammates in performance and business writing skills.
Technical Writer
Cotiviti (previously Connolly)
Wilton, CT
02.2012 - 04.2014
- Developed information security, compliance, risk, HR, service desk and HIPAA policies & trainings.
- Facilitated discovery sessions to create technical documentation, courses, and graphics.
- Interviewed personnel and read journals to research various subjects before writing.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content using Microsoft Office: Word, Excel, and PowerPoint.
Development Database Manager
Inspirica
Stamford, CT
04.2012 - 02.2013
- Re-architected, normalized and managed large non-profit donor database
- Developed and wrote documentation on data management policy,
- Facilitated fundraising campaigns, assisted with campaign development and grant processes
- Supervised and trained staff providing leadership and supportive working environment.
- Provided reporting and technical expertise for maintenance of organizational and financial processes.
Shift Leader
The Whole Foods Market
Darien, CT
10.2011 - 04.2012
- Supported all-store operations, responding to concurrent customer and employee demands
- Developed exceptional camaraderie across all teams to drive individual and store performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
MBA - Innovation, Sustainability Strategy
The Pennsylvania State University
University Park, PA 08.2019 - 05.2022
J.D Candidate - Environmental Law
Lewis And Clark Law School
Portland, OR 08.2008 - 12.2009
Bachelor of Arts - International Relations and Comparative Politics
University of Central Florida
Orlando, FL 08.2002 - 05.2006
Skills
Flexible and Adaptable
Decision-Making
Risk management skills
Written Communication
Cross-cultural collaboration
Organization and Time Management
Understanding of budgeting
Certification
ITIL v3 Foundations Certification (2017)
Affiliations
- Chairwoman, Orange County, FL Nuisance Abatement Board (2018 – present)
- Lake Conway East Homeowners Association - Secretary, Board Member (2015 - 2019)
- Yoga Teacher’s Alliance – Yoga Teacher Certification (2015)
- US Patent pending – Application #17/504,176 – Technology Change Confidence Rating
Other
- Disney Legacy Award (2022)
- Disney Inventor's Award (2021)
- ITIL v3 Foundations Certification (2017)
- Agile IT Certification, Pink Elephant (2018)
- Chairwoman, Orange County, FL Nuisance Abatement Board (2018 – present)
- Lake Conway East Homeowners Association - Secretary, Board Member (2015 - 2019)
- Yoga Teacher’s Alliance – Yoga Teacher Certification (2015)
- Patent pending – Application #17/504,176 – Technology Change Confidence Rating
Timeline
Team Leader - FOS Product Development
Walt Disney Parks And Resorts
03.2021 - Current
MBA - Innovation, Sustainability Strategy
The Pennsylvania State University
08.2019 - 05.2022
Sr. Availability Specialist
The Walt Disney Company
12.2018 - 03.2021
Sr. Operations Analyst
The Walt Disney Company
07.2017 - 12.2018
Service Operations Analyst II
Disney Technology Operations
05.2015 - 07.2017
Development Database Manager
Inspirica
04.2012 - 02.2013
Technical Writer
Cotiviti (previously Connolly)
02.2012 - 04.2014
Shift Leader
The Whole Foods Market
10.2011 - 04.2012
J.D Candidate - Environmental Law
Lewis And Clark Law School
08.2008 - 12.2009
Bachelor of Arts - International Relations and Comparative Politics
University of Central Florida
08.2002 - 05.2006