Blair Moore
Mullen,NE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Department Lead/Cashier
Macke's Grocery, Inc.
09.2022 - Current
- Oversaw efficient inventory stocking and supply rotation.
- Communicated with managers of other departments to maintain transparency.
- Evaluated customer needs and feedback to drive product and service improvements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Manager/Banquet Coordinator/Server/Bartender
Piccolo Italian & Mexican Restaurant
08.2008 - 05.2022
- Calculated daily sales and balanced transactions nightly.
- Handled payroll bi-weekly
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Directed and managed banquet functions for 100-person events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Cultivated warm relationships with regular customers.
- Designed and maintained online presence of establishment (website, social media, reservation emails, online menu, etc.)
Education
High School Diploma -
Thomas Jefferson High School
Denver, CO05.2008
Skills
- Crisis Management
- Verbal and written communication
- Organizational abilities
- Recordkeeping
- Media Relations
- Customer Relations
- Inventory Coordination
- Multitasking strength
- Cash Handling
- Drawer balancing
Additional Information
From the time of relocation to Mullen in June 2022 until the establishment's closure in April 2023 I continued to maintain the online presence for Piccolo Italian and Mexican Restaurant in Denver, CO. Duties involved included website design and management, curating email discounts and special promotions, menu proofreading and edits, and social media outreach.
Timeline
Department Lead/Cashier
Macke's Grocery, Inc.
09.2022 - Current
Manager/Banquet Coordinator/Server/Bartender
Piccolo Italian & Mexican Restaurant
08.2008 - 05.2022
High School Diploma -
Thomas Jefferson High School
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