Blair O'Malley
Tigard,OR
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
The Urban Wheeler
Beaverton, OR
08.2021 - 02.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Analyzed existing processes for potential cost savings initiatives.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
Service Technician
Cascade Bikes
Beaverton, OR
04.2018 - 04.2020
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Conducted preventive maintenance on a variety of bicycles and related equipment.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
Bike Department Manager
The Sports Basement
Sunnyvale, CA
10.2015 - 10.2016
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
Education
Associate of Science - Psychology
DeAnza Junior College
Cupertino, CA09-1993
Skills
- Budget Control
- Relationship Building
- Customer Service Management
- Employee Training and Development
Affiliations
- Cycling
- Urban Gardening
- Cooking
- Scale Model Building
Certification
- Specialized Bicycles Suspension Certification
- ACI Certified Concrete Field Technician
References
References available upon request.
Timeline
Service Manager
The Urban Wheeler
08.2021 - 02.2024
Service Technician
Cascade Bikes
04.2018 - 04.2020
Bike Department Manager
The Sports Basement
10.2015 - 10.2016
Associate of Science - Psychology
DeAnza Junior College
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