Blair Porterfield
Dayton,OH
Summary
Versatile and dynamic, having excelled at Kds Kettering BBQ and Justice For Girls, I bring a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS system operations and fostering positive guest relations, I adeptly balance team management with attentive service, driving significant improvements in both efficiency and client loyalty.
Overview
18
18
years of professional experience
Work History
Front of House Manager/Server
Kds Kettering BBQ
01.2016 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Data Conversion Specialist
LM Tech/ Day-Pak Inc.
04.2014 - 04.2018
- Provided high volume scanning of both paper and microform documents.
- Contributed to the development of best practices for data conversions, enhancing team efficiency and expertise.
- Created both preview and production environment and populated with converted data through existing conversion tools.
Assistant Manager
Justice For Girls
09.2010 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Lead Brand Representative
Justice For Girls
08.2007 - 08.2010
- Mentored junior representatives, cultivating a positive work environment conducive to professional development.
- Optimized store layout for better customer flow, creating an inviting atmosphere that encouraged browsing and spending.
- Enhanced customer loyalty through exceptional service and product knowledge.
- Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
- Oversaw inventory management, ensuring optimal stock levels and minimized shrinkage.
- Increased overall sales by training team members on effective selling techniques.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
Wait Staff Member
Kds Kettering BBQ
05.2007 - 08.2010
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - Business
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Alter High School
Kettering, OH05-2004
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Computer literate
- Personable
- Fast learner
- Highly dependable
- Attention to detail
- Guest relations
- Staff management
- POS system operations
- Employee scheduling
Timeline
Front of House Manager/Server
Kds Kettering BBQ
01.2016 - Current
Data Conversion Specialist
LM Tech/ Day-Pak Inc.
04.2014 - 04.2018
Assistant Manager
Justice For Girls
09.2010 - 02.2014
Lead Brand Representative
Justice For Girls
08.2007 - 08.2010
Wait Staff Member
Kds Kettering BBQ
05.2007 - 08.2010
No Degree - Business
University of Cincinnati
High School Diploma -
Alter High School
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