Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLAIR RICCIO

South Jordan,UT

Summary

Skilled and dedicated project point coordinator with experience in coordinating, planning, and supporting daily operational, projects and administrative functions. Demonstrated capacity to provide comprehensive support for executive-level staff and excels complex projects with deadlines and attention to detail. Adept at developing operational support processes and project plans that quickly and efficiently achieve organizational objectives. Highly focused, self-managed and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities as well as resolve issues in initial stages. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Operations Lead

Civica Rx
11.2018 - Current
  • Provide and oversee full range of daily operational as well as executive services
  • Duties include complex cross-department projects of critical and/or highly confidential nature for executive staff
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Planned operations and activities, and led projects.
  • Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
  • Analyzed department metrics and performance and reported findings to management.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Oversaw problem resolution to address barriers to operational efficiency

Senior Operations Advisor

Intermountain Healthcare
03.2017 - 11.2018
  • Contributes to system-wide initiatives by collaborating with technical staff, management, and business operations staff to deliver working solutions to complex business problems
  • Care Transformation Advisor/Coordinator serves as technical consultant / specialist
  • Provided guidance, input, and instruction as part of a team.
  • Educated staff on organizational mission and goals to help employees achieve success.

Administrative Assistant

Intermountain Healthcare
11.2011 - 03.2017
  • Provide and oversee full range of clinical and operational as well as administrative services.
  • Duties include complex cross-department projects of critical and/or highly confidential nature for executive staff of major clinical service lines
  • Facilitated physician contracting for responsible service lines.
  • Cardiovascular Clinical Program and Oncology Clinical Program and Medical Group Radiation Oncology administrative duties
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Created and maintained databases to track and record customer data
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Assisted development and implementation of new administrative procedures
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted coworkers and staff members with special tasks on daily basis
  • Volunteered to help with special projects of varying degrees of complexity
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders

Patient Service Representative

Intermountain Healthcare
03.2009 - 11.2011
  • Responsible for coordinating and supporting multiple high-volume outpatient clinics
  • Duties including coding and billing for urgent care & internal medicine clinics, scheduling appointments, registering patients, cashiering functions and answering phones
  • Also, implemented communication process for clinical support staff to receive daily assignments and instructions.
  • Verified insurance eligibility and coverage for patients
  • Entered patient demographic and insurance data into electronic medical record system
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Managed patient registration process, confirming data accuracy and completeness
  • Built and maintained positive working relationships with patients and staff
  • Took copayments and compiled daily financial records
  • Assisted patients in filling out check-in and payment paperwork
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Handled customer service inquiries in person, via telephone and through email
  • Balanced deposits and credit card payments each day
  • Answered incoming calls, scheduled appointments and filed medical records
  • Trained new staff on filing, phone etiquette and other office duties

Education

Some College (No Degree) - General Studies of Business

Salt Lake Community College
Salt Lake City, UT

Skills

  • OTHER SKILLS
  • Strong organizational skills
  • Excellent customer service/relation
  • Strong interpersonal skills
  • Ability to adapt to change quickly
  • Social Perceptiveness
  • Active Listening
  • Clinical Data Collection
  • Data Compilation
  • Form Updating
  • Department Supply Management
  • New Staff Orientation
  • Operational Standards
  • Stakeholder Coordination
  • Fundraising

Timeline

Operations Lead

Civica Rx
11.2018 - Current

Senior Operations Advisor

Intermountain Healthcare
03.2017 - 11.2018

Administrative Assistant

Intermountain Healthcare
11.2011 - 03.2017

Patient Service Representative

Intermountain Healthcare
03.2009 - 11.2011

Some College (No Degree) - General Studies of Business

Salt Lake Community College

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BLAIR RICCIO