Summary
Overview
Work History
Education
Skills
Timeline
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Blair Robertson

Chicago,IL

Summary

Classically-trained actor with production and casting experience in theater, with 10 years of experience in tech and L&D, supporting customer success and client relations. Seeking to pivot into content production, ideally telling stories that elevate marginalized voices, while working with engaged and collaborative teams.

Overview

12
12
years of professional experience

Work History

Client Relationship Manager

Pinnacle Performance Company
Chicago, IL
03.2013 - Current
  • Manage client relations, contract negotiations, project budgets, logistics and deadlines.
  • Create project plans to fit stakeholder and customer needs and deliver within budget and on desired outcomes. Full accountability for project results.
  • Perform project tracking through clear and concise tracking reports.
  • Analyze scope of projects based on client interviews, needs requests, budgets and competitor analysis. Continuously meet deadlines and project goals. Collaborate with team and work cross-functionally to identify new product and/or improvement opportunities. Communicate progress and roadblocks to all stakeholders and recommends solutions to deliver programs on-time and on-budget.

National Planning Coordinator

Groupon
Chicago, United States
08.2010 - 11.2012
  • Responsible for overseeing the process of National/ multi-market accounts.
  • Worked as liaison between National Sales team and local City Planners to determine ideal placement and optimal deal distribution
  • Worked with analytics team to track deals performance and achieve accurate results.
  • Continually evaluated National Sales pipeline to maintain high quality deals’ that appealed to the Groupon demographic.
  • Developed clear and effective training presentations to communicate the National deal process to City Planning and Sales departments.
  • Responsible for training all new City Planners and Sales Representatives on how to properly set up National accounts and work with merchants.

Education

Bachelor of Fine Arts -

DePaul University
Chicago, IL

Skills

    Excellent Written and Verbal Communication Skills

    Team Leadership

    Delights in Problem Solving and Comfortable with Ambiguity

    Highly Collaborative

    Microsoft Office (Word, Excel, Powerpoint)

Timeline

Client Relationship Manager

Pinnacle Performance Company
03.2013 - Current

National Planning Coordinator

Groupon
08.2010 - 11.2012

Bachelor of Fine Arts -

DePaul University

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Blair Robertson