Blair Tingen
Greensboro,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Rental Sales Agent
Rental Property Solutions
03.2022 - 10.2022
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Operations Analyst
Burlington Industries
01.2021 - 06.2021
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
- Supported supervisor and associated team members to maintain system functionality.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Transportation Specialist
Amazon
04.2020 - 12.2020
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Maintained operations in compliance with Amazon's regulations.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Loaded and secured deliveries up to 50 pounds.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Verizon
03.2014 - 07.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cargo Specialist
United States Army
01.2010 - 04.2017
- Increased efficiency in cargo handling by implementing streamlined processes and procedures.
- Facilitated timely delivery of cargo by coordinating with transportation partners and monitoring shipment statuses.
- Reduced damage to goods by ensuring proper packaging, labeling, and storage techniques were followed.
- Ensured accurate inventory management through meticulous record-keeping and regular audits.
- Supervised 75 soldiers in the operation of forklift and heavy container handlers. Managed the handling of cargo that includes load planning for air-movement operations, rail loading, ship loading, and cargo trucks.
- Monitoring and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data.
- Coordinated administrative matters.
- Provided staff supervision, policy, and guidance for personnel.
Education
Associates - Master Aesthetician
Health And Style Institute, LLC
High Point, NC01.2021
High School Diploma -
Southern Alamance High
Graham, NC06.2008
Skills
- Regulation Enforcement
- Lead Conversion
- Computer proficiency
- Adaptability and flexibility
- Attention to detail
- Time management
- Reliable and punctual
- Self-motivated
- Active listening
- Accuracy and Efficiency
- Competent in Excel, Word, and Outlook
- Ability to remain calm under pressure
Timeline
Rental Sales Agent
Rental Property Solutions
03.2022 - 10.2022
Operations Analyst
Burlington Industries
01.2021 - 06.2021
Transportation Specialist
Amazon
04.2020 - 12.2020
Customer Service Representative
Verizon
03.2014 - 07.2017
Cargo Specialist
United States Army
01.2010 - 04.2017
Associates - Master Aesthetician
Health And Style Institute, LLC
High School Diploma -
Southern Alamance High
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