Blair Tuller
Customer Service
Pearl,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Supervisor/ Manager
Hilton Garden Inn Downtown Jackson
Jackson, MS
03.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Assistant Front Office Manager
Sheraton Resort
Flowood, MS
10.2022 - 03.2023
- Prepared agendas and took notes at meetings to archive proceedings.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Representative & Trainer
Hilton
Mission Valley, SD
06.2022 - 10.2022
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Planned coverage needs and organized services to support incoming special events.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Representative
The Welk
Escondido, CA
04.2022 - 07.2022
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Player Services Representative
Soboba Casino Resort
San Jacinto, CA
09.2021 - 04.2022
- Responded proactively and positively to rapid change.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Front Desk Representative & Trainer
Soboba Casino Resort
San Jacinto, CA
01.2021 - 10.2021
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Planned coverage needs and organized services to support incoming special events.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Night Auditor
Home2 Suites By Hilton Hotel
Temecula, CA
10.2020 - 02.2021
- Monitored staff performance and provided feedback and guidance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Patient Ambassador
Hemet Valley Hospital
Hemet, CA
09.2019 - 02.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Office Assistant
Cardiopulmonary Rehabilitation Center
San Jacinto, CA
07.2016 - 02.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
San Jacinto Valley Academy
San Jacinto, CA 08.2009 - 06.2013
Skills
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Timeline
Front Office Supervisor/ Manager
Hilton Garden Inn Downtown Jackson
03.2023 - Current
Assistant Front Office Manager
Sheraton Resort
10.2022 - 03.2023
Front Desk Representative & Trainer
Hilton
06.2022 - 10.2022
Front Desk Representative
The Welk
04.2022 - 07.2022
Player Services Representative
Soboba Casino Resort
09.2021 - 04.2022
Front Desk Representative & Trainer
Soboba Casino Resort
01.2021 - 10.2021
Night Auditor
Home2 Suites By Hilton Hotel
10.2020 - 02.2021
Patient Ambassador
Hemet Valley Hospital
09.2019 - 02.2020
Medical Office Assistant
Cardiopulmonary Rehabilitation Center
07.2016 - 02.2020
High School Diploma -
San Jacinto Valley Academy
08.2009 - 06.2013
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