Company CultureWork-life balanceCareer advancementPersonal development programs401k matchWork from home optionPaid time offHealthcare benefits
Summary
Forward-thinking professional offering more than 15 years of experience working in fast-paced environments. Security focused Admin with expertise in planning, installing and maintaining large-scale systems and infrastructures.
Overview
16
16
years of professional experience
Work History
Senior Systems Engineer
Zonda Home
10.2021 - 08.2023
Led in re-architecture of Data Center equipment. Removal of old core router and switches, while deploying new Aruba switch as main gateway and routing. Then ensuring that all 10 remote sites and VPN users can still access the necessary company resources, approximately 800+ users.
Implemented Mimecast Advanced Email Security.
Project lead on 5 acquired companies email, file migrations, and Azure cloud services, approximating to 150+ Employees and their data.
Azure and AWS cloud management.
Work with third party security vendors to identify and strengthen weaknesses in IT infrastructure.
Documentation of environment and IT Processes.
Successfully developed & implemented a new backup strategy for company data and servers.
Mentored junior engineers on best practices for systems integration and troubleshooting methodologies.
Conducted system assessments and audits to identify vulnerabilities and recommend strategic enhancements.
Network Systems Administrator
Hanley Wood DBA Zonda Home
03.2019 - 09.2021
Led the on-premise exchange server migration to existing Office 365 tenant consisting of approximately 700+ mailboxes.
Configured and deployed upgraded Cisco Firewalls in company Data Center.
Configured on-premise VPN for Azure AD Single Sign-On.
Setup and maintained Virtual Machines leveraging VMware on Nutanix and HP Blade Servers.
Maintain Firewalls and ensured access to on-premise infrastructure.
Senior Desktop Support Technician
Hanley Wood LLC
05.2017 - 02.2019
Managed help desk ticketing system, resulting in 20% reduction in support call turnaround time.
Subject matter expert on Windows and Mac OS troubleshooting and repair.
Configured and managed companies image deployment system WDS & MDT.
Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
Desktop Support Technician
Hanley Wood LLC
03.2016 - 04.2017
Provided Tier 1 technical support of laptops and mobile devices for remote and in-office users.
Imaged and deployed laptops and mobile devices to users.
Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
Tech and Mobility Supervisor
Staples Inc
11.2013 - 02.2016
Serve as subject matter expert in all areas of IT troubleshooting and repair.
Manage flow of tasks assigned to tech associates and ensure accurate completion.
Managed approximately 30-50 incoming calls and tickets a day.
Head Technician
El33t Computing Inc
07.2007 - 06.2013
Complete hardware and software repairs on computers and Mobile devices. Including soldering part replacement.
Managed the intake and repair of 50+ computers a week.
Building Instructional Coach at Albuquerque Public Schools - Chaparral Elementary SchoolBuilding Instructional Coach at Albuquerque Public Schools - Chaparral Elementary School