BLAIR WERLINE
san antonio,tx
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational/sales teams while handling multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Owner
Baked By Blair LLC
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Fulfill all orders by creating sweets, pastries, and desserts daily.
- Maintain a clean kitchen and work area at alll times,
- Handle social media and all customer service on multiple platforms.
Viewer Experience Advocate- Retention Specialist
Hulu
02.2018 - 10.2019
- Promoted to a specialized team as part of the high potential talent development program, Responsible for communicating complex information during a major organizational transition.
- Reviewed Customer experience impacts by creating customer contact timelines (call interactions, screen shots, and impact documentation), Google Documents, Sales Force experience, organizing presentations, and activities, Retain and Save customers to continue their services, Train New Employees who were entering specialized teams, Shadow/host employees from corporate visits.
- Acted as an escalation point for challenging cases, collaborating with senior staff members to achieve prompt and satisfactory resolutions.
- Managed high-volume workloads, prioritizing tasks to efficiently handle customer cases within established timeframes.
- Collaborated with cross-functional teams to ensure the best possible viewer experience at all times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Evaluated current customer retention strategies and recommended improvements.7
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Assisted product development to build exciting customer offerings, increasing repeat business.
Client Services Manager
Go Mama Go Designs
03.2012 - 03.2018
- Experience with Microsoft Excel spreadsheets, Microsoft word, powerpoint, and Quickbooks accounting.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Nursery Interior Design & Merchandising for presentations, demonstrations, and displays, Ring up sales, Customer Service, Marketing and Advertising.
- Maintaining shipments for online orders, Assist with photo shoots and product placement, Warehouse Management.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Led presentations showcasing company services to prospective clients, successfully securing new business deals and expanding market reach.
Education
Associate of Arts - Pastry Arts
Culinary Institute of America
04.2021
Associates - Fashion Design & Merchandising
International Academy of Design & Technology
05.2012
Skills
- Excel
- Microsoft Word
- Power Points
- Creativity and Professional skills
- Customer Service skills with phone, live chat, and emails
- Verbal and written communication
- Management Experience
- Sales Force and Five9 Experience
- Business Planning
- Marketing
- Staff hiring
- Business launch
Timeline
Owner
Baked By Blair LLC
09.2019 - Current
Viewer Experience Advocate- Retention Specialist
Hulu
02.2018 - 10.2019
Client Services Manager
Go Mama Go Designs
03.2012 - 03.2018
Associate of Arts - Pastry Arts
Culinary Institute of America
Associates - Fashion Design & Merchandising
International Academy of Design & Technology
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