Blair Williams
Philadelphia,PA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Sprouts Farmer Market
11.2024 - 07.2025
- Supervised daily bakery operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff in baking techniques and customer service excellence.
- Managed inventory levels, optimizing stock to reduce waste and increase efficiency.
- Developed and implemented staff schedules to enhance productivity during peak hours.
Billing and Payment Coordinator
TQL
07.2024 - 08.2024
- Monitored payment processes to ensure compliance with company policies and procedures.
- Performed data entry and reconciliation of financial transactions.
- Maintained accurate records of payments received and processed.
- Managed customer inquiries regarding payment information.
- Reviewed all payment requests for accuracy, completeness, and authorization prior to processing.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Flight Attendant
Breeze Airways
09.2022 - 09.2023
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers, answered questions, and directed them to their seats.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Lead Server Trainer
Spice Finch
11.2021 - 06.2022
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Monitored server performance through direct observation, surveys and post-training assessments.
- Provided support during peak times when additional staff was needed at restaurants.
- Organized special events such as seminars or workshops to increase awareness about food safety regulations.
- Provided classroom instruction in areas such as customer service techniques, product knowledge and sales techniques.
Barista Trainer
Starbucks
05.2020 - 10.2021
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted guests with pleasant smile and superior customer service.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
Front Desk Receptionist
Holly Lake Camp Sites
05.2016 - 01.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
High School Diploma -
Sussex Central High School
07-2018
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT01-2029
Skills
- Emergency Care
- Regulatory Compliance
- Flight safety
- First Aid
- FAA Regulations
- Customer Service
- Food and Beverage Service
- Verbal and written communication
- Strong Work Ethic
- Administrative tasks
Affiliations
- Volunteered at multiple animal and horse sanctuaries.
- Auditioning or volunteering for a live theater company.
Accomplishments
- Honor Roll in high school throughout my four years.
Certification
- CPR and APR certified.
References
References available upon request.
Timeline
Assistant Bakery Manager
Sprouts Farmer Market
11.2024 - 07.2025
Billing and Payment Coordinator
TQL
07.2024 - 08.2024
Flight Attendant
Breeze Airways
09.2022 - 09.2023
Lead Server Trainer
Spice Finch
11.2021 - 06.2022
Barista Trainer
Starbucks
05.2020 - 10.2021
Front Desk Receptionist
Holly Lake Camp Sites
05.2016 - 01.2020
High School Diploma -
Sussex Central High School
Bachelor of Arts - Elementary Education
Western Governors University
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