Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Team Member
Cava Grill
Midlothian, VA
10.2023 - Current
Greeted customers upon entering the store with friendly demeanor.
Collaborated with team members to maximize productivity and efficiency.
Maintained a clean and organized work area throughout shift.
Participated in training sessions for new employees when needed.
Operated cash registers to process payments from customers.
Provided customer service support to ensure satisfaction.
Collaborated with team members to achieve daily goals.
Resolved customer issues promptly in a professional manner.
Adhered to safety guidelines while operating machinery or stocking shelves.
Monitored expiration dates on food items for freshness assurance.
Developed positive customer relationships through friendly greeting and excellent service.
Addressed customer needs, responding to specific requests.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Lifeguard Captain
ACAC
Midlothian, VA
07.2023 - 07.2024
Developed and implemented daily operational plans for lifeguards to ensure safety of patrons.
Assisted with maintenance of pool equipment including cleaning filters, checking chlorine levels, and monitoring pH balance.
Supervised staff to ensure that all tasks were completed in a timely manner.
Investigated complaints from patrons regarding unsafe conditions or poor customer service provided by lifeguards or other staff members.
Performed basic maintenance tasks such as cleaning bathrooms, replenishing supplies, and removing trash from the premises.
Responded quickly in emergency situations such as medical emergencies or hazardous weather events.
Lifeguard
ACAC
Midlothian, VA
05.2021 - 07.2024
Conducted daily pool maintenance, including testing and adjusting chemical levels.
Monitored swimmers to ensure safety in the pool area.
Performed emergency rescues when necessary.
Enforced all safety regulations and posted rules for patrons.
Performed regular cleaning and maintenance of pool equipment.
Responded quickly to medical emergencies in the pool area.
Monitored behaviors for safety violations and took steps to prevent further violations.
Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond