BLAIRE ALMENDAREZ
Lorton,VA
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Gaylord National Resort & Convention Center
03.2023 - Current
- Supported multiple sales managers in order to exceed a combined revenue threshold, of $20 million in 2023 though 2024 using and maintaining systems proficiency such as CI, empower and PMS
- Lead distribution amongst property senior sales executives by managing RFP database and responses
- Coordinate within internal and external stakeholders
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Guest Experience Expert
The Ritz-Carlton Hotel Company
06.2022 - 03.2023
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested through OPERA
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
- Coordinated smooth communication between departments for seamless guest services delivery.
- Maintained Ritz-Carlton standard to ensure efficient service by PBX
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Barista/Baker/Server
PAUL
06.2021 - 12.2021
- Prepared and served food and beverage in a timely manner among guests
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Bachelor of Science - Business Administration And Management
George Mason University
05.2022
Associate of Science - Business Administration
Northern Virginia Community College
05.2020
Timeline
Sales Coordinator
Gaylord National Resort & Convention Center
03.2023 - Current
Guest Experience Expert
The Ritz-Carlton Hotel Company
06.2022 - 03.2023
Barista/Baker/Server
PAUL
06.2021 - 12.2021
Bachelor of Science - Business Administration And Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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