Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blaire Schaeffer

Atlanta,GA

Summary

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. A hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Patient Account Representative II

Emory Healthcare
08.2022 - Current
  • Assist in coordination, prioritization, and completion of front end patient registration activities.
  • Complete patient insurance registration.
  • Pre register and confirm appointments.
  • Identify patients who require early financial counseling intervention.
  • Maintain confidentiality of patient information.
  • Ensure all patient insurance verification requirements are meet.
  • Assist patients and families with insurance questions.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Posted payments and processed refunds.
  • Utilized computer programs to create invoices, letters and other documents.
  • Maintained office inventory and organized supplies for efficiency and expected needs.

Operation Team Member

Keefe Group
08.2020 - 08.2022
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Performed regular safety audits to establish compliance with safety regulations.
  • Generated reports detailing findings and recommendations.
  • Prepare and process wide variety of shipments.
  • Pull and package merchandise.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.

Environmental Service Technician

Kaiser Permanente
09.2018 - 08.2020
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Set up beds or other furniture in rooms.
  • Maintained patient and hospital confidentiality.
  • Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Maintained inventory of $10K monthly.

Operation Skills Trainer

PATH
08.2008 - 11.2014
  • Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
  • Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
  • Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.
  • Skilled in optimizing clinic workflows by managing patients flows and employee schedules.

Education

Bachelor of Science - Human Resources Development

Mercer University
Macon, GA
06.2024

Associate of Science - Healthcare Management

Southern Crescent Technical College
Griffin, GA
06.2019

High School Diploma -

Olney High School
Philadelphia, PA
06.2008

Skills

  • Microsoft Office
  • Patient Account Reviews
  • Customer Advising and Referral
  • Patient Care
  • Insurance Billing
  • HIPPA/Documentation
  • Administration
  • Patient Advocacy
  • Relationship building and Customer Service

Timeline

Patient Account Representative II

Emory Healthcare
08.2022 - Current

Operation Team Member

Keefe Group
08.2020 - 08.2022

Environmental Service Technician

Kaiser Permanente
09.2018 - 08.2020

Operation Skills Trainer

PATH
08.2008 - 11.2014

Bachelor of Science - Human Resources Development

Mercer University

Associate of Science - Healthcare Management

Southern Crescent Technical College

High School Diploma -

Olney High School

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Blaire Schaeffer