Sanaa Graham

• Prepared packages for shipment following specific guidelines, reducing shipping errors. and costly delays.
• Completed high-volume packing assignments quickly while maintaining strict quality standards.
• Supported quality control efforts by inspecting products for defects before packaging.
• Reduced product damage rates by carefully handling items during the packing process.
• Data Entry of customer information

• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Assisted guests by furnishing information and directions to casino, gift shop, and dining areas
• Upsold hotel amenities, resulting in increased revenue and guest satisfaction.
• Supported sales efforts by identifying potential group bookings or extended-stay opportunities amongst existing clientele.

Built strong relationships with guests, festering loyalty and repeat

business!

Managed reservations accurately, ensuring optimal occupancy levels and

preventing overbooking situations

Data Entry of customer information

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Data Entry of Customer Information

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Data Entry of customer Information