Blaire Taylor-Lutz
Charleston,IL
Summary
Detail-oriented professional with extensive experience in customer service and office administration across healthcare and retail sectors. Proficient in scheduling, managing confidential records, and delivering patient support. Strong communication skills combined with effective multitasking and problem-solving abilities ensure efficient daily operations. Committed to enhancing patient experiences and supporting healthcare team success.
Overview
4
4
years of professional experience
Work History
Medical Receptionist /Therapeutic Recreation Assistant
Hutti Chiropractic Center
Charleston, IL
08.2022 - Current
- Authenticated insurance coverage for appointments and collected mandated co-payments.
- Ensured patient privacy by adhering to strict HIPAA guidelines.
- Managed patient scheduling and appointment confirmations efficiently.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted physicians with finalizing reports.
- Educated clients and families about the benefits of therapeutic recreation.
Retail Associate
Gliks
Mattoon, IL
01.2022 - 08.2022
- Processed transactions accurately using point-of-sale system.
- Collaborated with team to ensure efficient store operations.
- Restocked shelves and managed inventory levels regularly.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Greeted customers and provided excellent customer service.
Education
Associate of Arts - Healthcare Administration
Lakeland Community College
Mattoon, IL 08-2025
High School Diploma -
Charleston High School
Charleston, IL05-2022
Bachelor of Science - Healthcare Administration
Eastern Illinois University
Charleston, ILSkills
- Patient scheduling
- HIPAA compliance
- Customer service and patient support
- Insurance verification
- Appointment management
- Data entry and documentation
- Professionalism
- Attention to detail
- Strong communication
- Multi-tasking and time management
Timeline
Medical Receptionist /Therapeutic Recreation Assistant
Hutti Chiropractic Center
08.2022 - Current
Retail Associate
Gliks
01.2022 - 08.2022
Associate of Arts - Healthcare Administration
Lakeland Community College
High School Diploma -
Charleston High School
Bachelor of Science - Healthcare Administration
Eastern Illinois University