Blaire Tyler
Atlanta,GA
Summary
Accomplished Front Desk Manager with a proven track record at Marriot Hotels and Resorts, enhancing guest satisfaction and streamlining operations. Expert in hospitality management and customer service, I excel in staff supervision and problem-solving, significantly improving operational efficiency and guest relations.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
Marriot Hotels And Resorts
2024.05 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Front Desk Manager
Crowne Plaza Hotel & Resorts
2019.07 - 2024.04
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Head Bartender
Dugans Pub
2011.02 - 2023.02
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
No Degree - Accounting
Strayer University
Atlanta, GA07.2027
High School Diploma -
Avondale High
Decatur, GA05.2005
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Guest Relations
- Customer service expertise
- Hospitality services
- Oral and written communications
- Reception expertise
- Hospitality Management
- Staff Supervision
- Guest Services
- Training and mentoring
- Property Tours
- Administrative Skills
- Multi-Line Phone Systems
- Office meetings
- Credit and cash payments
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Promoted establishment services to guests and relayed information about the casino, golf course, spa, salon and restaurants, which boosted sales 30%.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Promoted from front desk clerk to front desk manager within 14 months of hire due to exceptional job performance.
- Supervised team of 4-8 staff members.
Interior Design, Painting and crafting
Interior Design is like My second passion, the art of finding the perfect painting or candle or even rugs, is like my life. I like to live my life in color and moments and express my style along with my crafts
Timeline
Front Desk Manager
Marriot Hotels And Resorts
2024.05 - Current
Front Desk Manager
Crowne Plaza Hotel & Resorts
2019.07 - 2024.04
Head Bartender
Dugans Pub
2011.02 - 2023.02
No Degree - Accounting
Strayer University
High School Diploma -
Avondale High
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