Blaire A. Roberts
Houston,TX
Summary
Detail-oriented team player and leader with strong organizational skills and an expertise in business operations and financial oversight , as well as identifying problems and finding targeted solutions. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Account Specialist
Fidelity National Information Services, Inc.
08.2023 - 10.2023
- Prospected for new customers in target areas or demographics to bring in new business.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up over 50 new customer accounts daily and updated existing profiles with latest information.
- Analyzed financial data and generated accurate, insightful reports for management for accounts $50,000+.
- Completed routine and complex account updates to resolve problems.
- Observed financial transaction laws and regulations for full accounts compliance.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Community Relations / Marketing Director
Mayweather Boxing + Fitness
02.2023 - 05.2023
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Marketed offerings and services to community and stayed within budget for marketing expenses.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Created and implemented systems and processes.
- Generated 15% attendance rate for local event series for lead generation program
Community Development/Project Coordinator
Corinthian Builders Group
08.2019 - 02.2023
- Completed bi-weekly payroll for 20+ employees and contractors.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted online and in person research to identify community development opportunities.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Developed and implemented training programs for staff.
Education
Bachelor of Arts - Liberal Art And Behavioral Science
Texas Southern University
Houston, TX 08.2017 - Current
Skills
Proficient in Microsoft Office
Relationship building
Data Entry
Planning and Coordination
Project planning and development
Functional & Business Requirements
Written and oral communication
Documentation and reporting
Business administration
Partnership Development
Affiliations
Alpha Kappa Alpha Sorority Inc.
Give-Back in Style Foundation
Accomplishments
- Founder of a 501c3 non-profit organization servicing children in the Houston area.
- As the Board Chairman I organized and facilitated 700+ essential items and toys for Madge Bush Transitional Center.
- Developed reliable relationships with 30+ collaboratives partners
- Created highly effective programs that significantly impacted efficiency and improved operations.
- Assisted celebrity event planners and managed employee, vendors, and special guest with local media companies, Paper City Magazine and Forward Time Newspaper.
- Consistently maintained high customer satisfaction ratings.
- Developed leadership and creative design skills as lead Nike intern and Nordstrom intern.
- Supervision teams of 15-50 members for special events and fashion shows.
Timeline
Account Specialist
Fidelity National Information Services, Inc.
08.2023 - 10.2023
Community Relations / Marketing Director
Mayweather Boxing + Fitness
02.2023 - 05.2023
Community Development/Project Coordinator
Corinthian Builders Group
08.2019 - 02.2023
Bachelor of Arts - Liberal Art And Behavioral Science
Texas Southern University
08.2017 - Current