Blaise Fello
IT Systems Administrator
Pittsburgh,PA
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
IT Administrator II
ChemImage Corporation
Pittsburgh, PA
01.2015 - Current
- Managed hybrid environment with on-prem AD and Exchange which synced to O365. Had to be knowledgeable on both sides to prevent and resolve misconfigurations occurring between on-prem and cloud environments.
- Worked on creating, managing, and improving Group Policy strategies.
- Worked within DNS after converting Watchguard firewall to Fortigate after new site setup.
- Resolved hardware errors for primary data server, Isilon/PowerScale.
- Led, performed, and oversaw all server administration and maintenance activities such as network maintenance, data backup, recovery and file maintenance, patch management, user account management, and e-mail systems.
- Created FortiGate firewall policies, IPsec tunnels for VPN, individual interfaces controlling overlapping services or segregated VLAN communications.
- Created O365 mailboxes and managed user accounts. Performed conversions to or setup Shared Mailboxes or Teams for different departmental groups or projects.
- Created numerous Hyper-V virtual machines to host services like AD DS, DNS, DHCP, NPS, printing, Unifi, VoIP, Exchange, WSUS, Businessworks, and software development platforms.
- Utilized Syxsense to patch user workstations and servers while developing several other automated tasks for reporting to improve security rating.
- Reviewed Graylog SIEM data for potential environmental changes and threats.
- Managed user permissions restricting access to specified project or department areas.
- Traveled onsite for project as IT Coordinator requiring private network setup utilizing Synology NAS for hypercube and large data transfer and working with external team to guarantee uptime and proper flow for minutely scheduled data gathering by team. Worked closely with project management teams to plan, develop and execute technical strategies aligned to client's vision.
- Setup new video conferencing solution using Neat hardware for conference rooms providing training material for proper usage, setup, and control
- Managed and trained small on-site IT Desktop Support team, creating pre-defined response scenarios for common malfunctions and service call types and set goals and standards for technical development and skill learning.
- Managed VoIP Mitel server, voice switch, and InGate SIParator to provide desktop, softphone, and mobile app service to users.
- Coordinated with Security Analyst testing and patching security holes identified in environment like misconfigured service accounts, leaked user passwords, group policy adjustments, hardware and software patching.
- Worked with IT Director to study budgeting on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services, trainings, and materials.
- Assessed personnel performance and implemented positive and team-building interactions to boost morale and enhance user satisfaction.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Desktop Specialist
TEQGuys
Pittsburgh, PA
03.2013 - 01.2015
- Independently performed servicing for five onsite locations including Windows, Apple, and Google environments
- Collaborated with business partners (maintained four different school locations and one administration building) and higher tier support to optimize scheduling of repair and upgrade jobs when needed, minimizing resource availability disruptions.
- Obtained and evaluated information about new systems, peripherals and software technology by obtaining CompTIA A+.
- Developed and maintained relationships to enhance customer satisfaction to extend and expand service contracts where schools wanted more onsite days to further improve high availability for classrooms.
- Developed mindset that support should be more preventative instead of more common break/fix.
Customer Support Agent to Operations Agent
Best Buy, Geek Squad
Pittsburgh, PA
01.2011 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Initially captured or updated account information to maintain customer records. - Answered constant flow of customer calls with minimal wait times for customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Handled customer calls for updates and satisfaction
- Performed record keeping duties for tracking of repairs and shipment
- Performed shipping and receiving duties for customer equipment
- Performed mass-computer setup duties for floor models
Shift Supervisor to Assistant Manager
Bruegger's Bagels
Pittsburgh, PA
01.2009 - 01.2011
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Student Aide to Manager
Duquesne University
Pittsburgh, PA
01.2006 - 01.2009
- Set up visual aids, equipment, and ballroom displays to support school events.
- Maintained positive performance of small team
- Answered phones or provided in-person positive interactions with students, faculty, and guests needing assistance
Education
Bachelor of Arts -
Duquesne University
Pittsburgh, PA 08.2005 - 12.2009
Skills
CompTIA A, Network , Server
Azure Active Directory & AD DS, DNS, DHCP, Group Policy
Exchange Server and Exchange Online
Firewalls: Watchguard and FortiGate
Dell PowerScale/Isilon & Avamar/IDPA
Windows Server, Hyper-V, iOS, Android, Windows 7, Windows 10, Windows 11
VoIP Server management with Mitel, InGate SIParator
WSUS and SyxSense patching solutions
SIEM: Graylog & Alienvault
Endpoint protection: Trend Micro, Cisco Umbrella, SentinelOne, Bitlocker
Email Protection: Proofpoint
HP Aruba Switches, ProLiant Servers, HP workstations, iOS & Android devices, UniFi
SCRUM/AGILE methodologies
Microsoft Office and Office 365
Microsoft Teams and Zoom utilizing Neat conference room hardware
CPR, AED, First Aid trained 03/2023
Previously held Secret level clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
IT Administrator II
ChemImage Corporation
01.2015 - Current
Desktop Specialist
TEQGuys
03.2013 - 01.2015
Customer Support Agent to Operations Agent
Best Buy, Geek Squad
01.2011 - 01.2013
Shift Supervisor to Assistant Manager
Bruegger's Bagels
01.2009 - 01.2011
Student Aide to Manager
Duquesne University
01.2006 - 01.2009
Bachelor of Arts -
Duquesne University
08.2005 - 12.2009