Summary
Overview
Work History
Education
Skills
Timeline
Blaise Francis

Blaise Francis

Gonzales,LA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

- Microsoft Office Suite (Word - Certified, PowerPoint - Certified, Outlook, Excel)

- Installation and administration in operating systems and setting up to be ready-to-use (Linux, Windows 7, Windows 8, Windows 8.1, and Windows 10)

- Knowledgeable of hardware and software components and building computers

- Trained in A+ (Hardware, Software, Operating Systems)

- Experienced in Troubleshooting and resolving issues with Software, Electronics and Networks

- Troubleshooting VoIP Phones and Phone lines

- Experienced with Windows Hypervisor and Active Directory

- Experienced utilizing Google admin console and Microsoft admin portal for password changes and other group policy updates

- Installation of Network equipment (Switches, UPS, Access points)

- Meraki (Network troubleshooting and monitoring)

- Certified in Adobe Photoshop, CompTIA IT Fundamentals

- Communication skills (written and verbal)

- Customer service oriented with a willingness to learn new technology

- Time management skills; flexible and adaptable

- Used ticketing systems to manage and process support actions and requests

- Works well independently and on a team

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Hamra Enterprises
02.2024 - Current
  • IT Support for 13 different locations throughout Mississippi, Louisiana, and Alabama (on-site and remotely)
  • Ensure all sites receive in-person support at least once per month to confirm all end-users are up and running
  • Performs full range of on-site maintenance and repairs on different variety of IT equipment to include technical diagnostics, break/fix, installation, configuration, removal and café/staff call assistance.
  • Provide technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, Broadband communication lines, Wi-Fi access points, etc.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Manages territory, inventory and time, along with maintaining high level customer satisfaction and cost effective services.
  • Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
  • Maintains and manages tool kit, supplies, and accurate inventory for territory.
  • Accurately and timely completion of call summaries, time sheets and work logs. Provides help desk support with location’s equipment working closely with help desk
  • Provides updates, status and completion of information to manager, problem request tracking system, and/or users.
  • Provide support and assistance to senior staff in all systems functions for location’s management.
  • Assist IT Manager with overnight projects as necessary.
  • Install IT infrastructure and equipment at new locations being built and locations being remodeled.

Computer Field Technician

VeraPro LLC
04.2021 - 02.2024
  • Provided technical support assistance to 150 teachers, 500 students, and school personnel with technology in classrooms, offices, and other work areas
  • Changed student and teacher passwords through Microsoft admin and Google admin portals
  • Installed printers/peripherals to teacher and staff devices (via IP)
  • Cut away down-time by troubleshooting and repairing personal computers and other devices in-house
  • Submitted devices for warranty, sent them off for repair, and maintained inventory of all devices
  • Installed updates and provided maintenance on devices when necessary
  • Installed and cable managed VR labs, extending cable and equipment life
  • Installed network switches and access points
  • Troubleshoot printers, peripherals, network access points, and network equipment.
  • Trained and guided 4 new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Streamlined workflow processes with implementation of software upgrades and hardware updates.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Improved customer satisfaction by providing timely and efficient on-site technical support.

Student Computer Technician

Ascension Parish School Board
06.2018 - 08.2020
  • Repaired, cleaned, and imaged 700 computers
  • Performed maintenance on computers and installed necessary updates
  • Assisted teachers, students, and school personnel with technology concerns and/or questions.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending equipment life.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Education

Associate of Occupational Studies - Information Technology - Networking Concentration

ITI Technical College, Baton Rouge, LA
03.2024
Relevant Coursework: Introduction to PC Office Applications and Technical Writing I, Intro to Computer Networking and Intro to Database Design, IT Security, Web Design, Networks I, II, III, IV, V, VI - (Linux, Windows Server I, Windows Server II, CISCO Networks I, CISCO Networks II, and Infrastructure), A+ Hardware and A+ Software and Operating Systems, Network Administration (Active Directory)

Skills

  • Microsoft Windows and Office
  • Hardware diagnostics
  • Call Management
  • Customer service expert
  • Hardware Installation
  • Hardware Repair
  • Employee Computer Support
  • LAN/WAN
  • User Support
  • Interpersonal Skills
  • VoIP Installation
  • Technical Troubleshooting
  • Azure Active Directory
  • Windows Hypervisor

Timeline

IT Support Specialist - Hamra Enterprises
02.2024 - Current
Computer Field Technician - VeraPro LLC
04.2021 - 02.2024
Student Computer Technician - Ascension Parish School Board
06.2018 - 08.2020
ITI Technical College - Associate of Occupational Studies, Information Technology - Networking Concentration

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Blaise Francis