Blaise MABONEZA

- Assist the Store Manager in driving operational excellence within a high-volume retail environment, focusing on Merchandising, Operations, Customer Service, and Human Resources.

- Collaborate on innovative merchandising strategies that enhance product presentation and boost sales performance.

- Oversee daily store operations, ensuring compliance with company policies and maintaining effective inventory management.

- Champion outstanding customer service by fostering a positive shopping experience and promptly addressing customer inquiries and concerns.

- Recruit, train, and mentor a diverse team of Associates, cultivating a collaborative and productive work environment to achieve store objectives.

- Implement loss prevention measures and operational programs to minimize shrinkage and enhance store security.

- Analyze performance metrics to develop and implement creative sales strategies, continuously optimizing store performance.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Submitted orders for new inventory.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Developed and implemented successful staff incentive programs to motivate employees.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Created and enforced detailed organizational processes to increase quality and service standards.
• Oversaw staffing and selection decisions to allocate resources and manage project assignments.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Prepared monthly journal entries and reconciliations.
• Completed year-end closing processes with controllers and external auditors.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Worked productively with customers to meet order requirements and service expectations.
• Verified products appeared at correct locations in proper quantities

• Made hiring recommendations to increase the company's productivity and profitability with quality workers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Built strong relationships with customers through a positive attitude and attentive response.
• Demonstrated knowledge of the company's mission and goals and mentored employees in reaching objectives aligned with the company's core values.
• initiated a timely response to emails, voicemails, and written correspondence.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Performed mandatory audits to enforce compliance in merchandising, inventory, and customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
• Recruited, hired, and trained new employees aimed at building a high-functioning team focused on stock management, visual merchandising, and general store operations.
• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

• Developed custom solutions based upon the clients' strict requirements.
• Evaluated customer needs and feedback to drive product and service improvements.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Developed and implemented onboarding and orientation programs for new employees.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Completed human resource operational requirements by scheduling and assigning employees.
• Created and delivered HR training sessions to staff, managers and executives.

• Completed timely and accurate daily logs to keep internal reporting accurate and track material movements.
• Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
• Inspected merchandise for quality and arranged a proper display location on the floor.
• Monitored inventory levels and kept adequate stock in product displays on the sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Logged activities, maintenance issues, and hours worked for supervisors
• Worked in parking lots, roads, and driveways to handle the needs of businesses and residential customers.