Summary
Overview
Work History
Education
Skills
Timeline
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Blake Abrams

Blake Abrams

Waukegan,IL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with successful 3-year career in Hospitality sector successfully applying customer relations and satisfaction in busy business environment.

Overview

6
6
years of professional experience

Work History

Assistant Manager

McDonald's Restaurant
05.2023 - Current
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Streamlined store operations for increased efficiency, implementing new processes and procedures.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Increased sales through effective merchandising strategies and targeted promotions.
    • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Assembly Technician

Assemblers INC.
03.2021 - 09.2023
    • Consistently met or exceeded production targets by maintaining a focused and efficient work approach.
    • Improved product quality with meticulous attention to detail during assembly processes.
    • Expedited order fulfillment through effective prioritization of tasks and time management skills.
    • Delivered exceptional craftsmanship, consistently producing high-quality products that met customer specifications and requirements.
    • Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
    • Assembled and aligned parts and fixtures using hand and power tools.
    • Kept work areas organized, tidy, and clean for maximum productivity.

Assistant Store Manager

Checkers Rally's
09.2021 - 05.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Assistant Store Manager

Family Dollar
10.2018 - 01.2021
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Material Handler

Horizon Window Fashions
03.2018 - 06.2019
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Education

Associate of Applied Science - Horticultural Science

Middle Georgia College
Cochran, GA
08.2009

GED -

Dekalb Technical College
Clarkston, GA
08.2004

Skills

  • Operations Management
  • Product and Service Knowledge
  • Money Handling
  • Financial Management
  • Customer Rapport
  • Customer Relationship Management (CRM)
  • Sales Growth
  • Customer Relations
  • Sales Reporting
  • Negotiation
  • Quality control
  • Attention to detail
  • Effective communication
  • Interpersonal skills
  • Sales expertise
  • Creative thinking
  • Conflict resolution
  • Brand Management

Timeline

Assistant Manager

McDonald's Restaurant
05.2023 - Current

Assistant Store Manager

Checkers Rally's
09.2021 - 05.2022

Assembly Technician

Assemblers INC.
03.2021 - 09.2023

Assistant Store Manager

Family Dollar
10.2018 - 01.2021

Material Handler

Horizon Window Fashions
03.2018 - 06.2019

Associate of Applied Science - Horticultural Science

Middle Georgia College

GED -

Dekalb Technical College

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