Blake Angione
Summary
Hello, My name is Blake and im a 29 year old who is a highly motivated Orlando native. I take great Pride in my work ethic and customer service skills. I was a Dynamic In-House Marketer at Bluegreen Vacations, recognized for exceptional customer service and strategic planning. Successfully resolved escalated issues, enhancing client loyalty and retention. Demonstrated strong teamwork and communication skills, consistently exceeding performance metrics and earning top performer accolades. Proficient in mobile marketing, driving impactful results in a high-pressure environment.
Overview
3
3
years of professional experience
Work History
In-House Marketer
Bluegreen Vacations
05.2022 - 04.2025
- Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - Business
Valencia College
Orlando, FL05-2021
Skills
- Mobile marketing
- Delivers exceptional customer service
- Time management
- Strategic planning
- Sales strategies
- Customer service and communication skills
- Teamwork and collaboration
- Attention to detail
- Computer skills
- Organizational skills
Timeline
In-House Marketer
Bluegreen Vacations
05.2022 - 04.2025
Bachelor of Science - Business
Valencia College
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