Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Blake A. White

Cincinnati,Ohio

Summary

Strategic professional in management analysis known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational improvement, data analytics, and strategic planning. Excel at problem-solving, communication, and leadership, leveraging these soft skills to drive organizational success and foster team collaboration.

Overview

8
8
years of professional experience

Work History

Business Controls Analyst

Greensky Loan Servicing
01.2023 - 12.2024
  • Collaborated with Front Line Managers and Senior Leadership to ensure adherence to Collections Department processes, procedures, and policies.
  • Utilized data and reporting to provide business owners with relevant KPIs for daily operations.
  • Assisted managers in implementing lean concepts into processes to enhance efficiency.
  • Managed and supported the quality team, which reviewed over 1,000 accounts on a weekly basis. Escalated and communicated errors and enhancement opportunities to business partners.
  • Developed and managed a control framework for the collections department at GreenSky®, ensuring compliance and efficiency.
  • Developed a Change Management system to communicate and implement department enhancements.

Business Controls Analyst

Fifth Third Bank
Cincinnati, Ohio
07.2020 - 01.2023
  • Acted as the first line of defense within the Consumer Operations department.
  • Created, performed, and analyzed testing/quality assurance to ensure the line of business is following bank standards and regulations.
  • Utilized testing to make recommendations to the line of business and create reports for quarterly assessments.
  • Applied fifth-third's methodology into analyzing the risk, controls, and standards.
  • Used complaints and discussions with the line of business to root cause issues and identify areas of risk within the process.
  • Risk identified ranges from customer information to bank securities.

Team Leader

Chick-Fil-A
Cincinnati, Ohio
11.2016 - 07.2020
  • Managed daily progress through multiple KPIs in operation reports.
  • Reports included health and safety, customer surveys, and current-day financial growth from the previous year.
  • Emphasized and trained excellent customer service procedures to front-line team members.
  • In charge of end-of-day work chart, storage readjustment, and performance reviews.
  • Awarded a total of $5,000 in scholarships.

Education

Masters of Business Administration -

University of Cincinnati, Carl H. Lindner College of Business
07.2020

Bachelor of Business Administration - Operation Management, Business Analytics

University of Cincinnati, Carl H. Lindner College of Business
05.2019

Skills

  • Analytical Solver
  • Benchmarking
  • Business process improvement
  • Business strategy
  • Change management
  • Microsoft Excel
  • Microsoft Power Automate
  • Microsoft Office applications
  • Workflow optimization
  • Pivot Tables
  • Quality assurance
  • Variance analysis

Projects

Study Abroad, Germany  

Analyzed operation and manufacturing systems and how they may differ from the United States. Formed an understanding on how manufacturing can be affected based on legal, social, and economic measures. 

Toyota Export Project (Lean Kaizen Project)

Used Six Sigma principles to develop efficient layout to increase quality production. Utilized and developed Project Charter to design and implement a new process to reduce labor by 50%. 

Little Field Project (Planning and Scheduling)

Constructed manufacturing scheduling for simulations using MRP and EOQ methods. Analyzed demand growth and structured new order quantities based on rolling 3-week data analysis.

Timeline

Business Controls Analyst

Greensky Loan Servicing
01.2023 - 12.2024

Business Controls Analyst

Fifth Third Bank
07.2020 - 01.2023

Team Leader

Chick-Fil-A
11.2016 - 07.2020

Masters of Business Administration -

University of Cincinnati, Carl H. Lindner College of Business

Bachelor of Business Administration - Operation Management, Business Analytics

University of Cincinnati, Carl H. Lindner College of Business

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Blake A. White