Blake Ball
Reno,NV
Summary
Dynamic IT Technician with a proven track record at Tech NV, excelling in technical troubleshooting and remote support. Demonstrated ability to enhance user experience and streamline IT processes, contributing to increased productivity. Skilled in system repairs and fostering teamwork, ensuring efficient operations and high customer satisfaction.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Installation Technician
Holein1Golf
08.2024 - 03.2025
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
IT Technician
Tech NV
03.2023 - 08.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Proved successful working within tight deadlines and a fast-paced environment.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Sales Associate
Golf NV
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Robert Mcqueen High School
Reno, NV06-2021
Skills
- Equipment troubleshooting
- Technical troubleshooting
- System repairs
- Teamwork and collaboration
- Network troubleshooting
- Remote support
- Application installations
- IT documentation
- Mobile device management
- Operating system management
- User training
- Help desk management
- Software updating
Timeline
Installation Technician
Holein1Golf
08.2024 - 03.2025
IT Technician
Tech NV
03.2023 - 08.2024
Sales Associate
Golf NV
03.2022 - 03.2023
High School Diploma -
Robert Mcqueen High School
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