BLAKE BARNETT
Merchandising
Beloit,WI
Summary
PROFESSIONAL SUMMARY
Fashion Merchandising student with 6+ years of diverse customer service experience in a variety of industries. A personable and friendly team player strongly rooted in providing outstanding leadership and customer experiences using strong problem-solving skills, meticulous attention to detail, and savvy communication skills. Seeking to leverage knowledge in fashion, merchandising, and sales, to contribute positively to organizations.
Overview
8
8
years of professional experience
Work History
ENGINEERING & PROJECT MANAGEMENT ASSISTANT
ANGI Energy Systems
Janesville, WI
11.2020 - Current
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Wrote, reviewed and edited technical document in accordance with template requirements
- Reviewed technical drawings developed by CAD technicians and drafters
- Coordinated sampling and analysis tasks to verify quality of finished products
- Collaborate with 5 Project Managers to facilitate the execution of engineering projects by tracking and viewing specifications and other information to meet 100% on-time project deliverables
- Create, fix, and update 100+-page manuals for engineers and customers by verifying information for accuracy and leading initiatives to rectify errors
- Assist with payroll processes by accurately documenting the hours of 20+ engineers to include
- Project and over time, submitting findings to the accounting department for processing
- Manage 78+ products by performing inventory counts and data entry while assisting with [how often] internal quality audits to verify accuracy
- Perform general administrative duties including faxing, filing, and updating 87+ daily incoming customer inquiries and needs for manuals
- Organize the purchasing, planning, and logistics of 40+ person continuous improvement event
- Documented all time spent on project segments and updated master tracking spreadsheets.
- Compiled and tracked project documents through phases with well-organized and easily accessible system.
FINANCE MANAGER
New Covenant Life Church
08.2020 - Current
- Organize purchasing, planning, and logistics of 40+ person continuous improvement event, Manage financial and budgeting for 150-member church, ensuring all bills are paid on time
- Oversee accurate count and deposits of $700+ in weekly intake, handling all reconciliation of accounts as needed
- Streamline payroll processes for 25 employees by compiling data and assembling weekly timesheets in accordance with tax procedures
- Sermon planning and preparation for group of 85 congregants
- Leading worship services in Pastor's absence
- Department head of music ministry and all that it entails
- Planning and preparation of trainings for Ministerial Team
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
CLAIMS PROCESSOR
WPS Health Solutions
03.2020 - 08.2020
- Reviewed 100+ claim submissions per day and verified information for accuracy, while corresponding with insurance agents and beneficiaries to process payments
- Consistently provided excellent customer service to 80+ VA policyholders by collaborating with 10 internal departments to verify coverage for healthcare visits
- Utilized strong communication skills to obtain verbal and written reports and explanations of claims; delivered up-to-date status reports to claimants, agents, and other parties
- Verified claim data correctness in preparation for processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Reviewed history records to determine benefit eligibility for services.
CUSTOMER SERVICE AGENT
CHAT AGENT, W.W. Grainger
01.2017 - 03.2020
- Provided outstanding customer support to 80+ online customers per day using a 2- window chatting system to assist with placing orders, merchandise selection/research, tracking orders, and returns
- Facilitated a climate of five-star service by assisting with the training, mentoring, encouraging, and overall welcoming of 25+ new agents
- Led the continuous encouragement of 20 team members to boost staff and team member morale
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
CUSTOMER SERVICE REPRESENTATIVE
Allstate Motor Club
08.2015 - 12.2016
- Handled $1400 in sales for 200+ customers, delivering outstanding service in a high- volume and
- Fast-paced setting
- Maintained friendly relationships with clients to ensure 100% satisfaction while determining which plan fit their needs
- Led customer issues and discrepancies to resolution utilizing conflict resolution skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor Of Science - Fashion Merchandising
Southern New Hampshire University
09.2023
Associate Of Science - Fashion Merchandising
Southern New Hampshire University
11.2021
CERTIFICATIONS Certified Internal Auditor Licensed Minister -
Skills
- Project Management
- Quality Assurance
- Work Planning and Prioritization
- Vendor Selection
- Budget Control
- Complex Problem Solving
- Team Collaboration
Timeline
ENGINEERING & PROJECT MANAGEMENT ASSISTANT
ANGI Energy Systems
11.2020 - Current
FINANCE MANAGER
New Covenant Life Church
08.2020 - Current
CLAIMS PROCESSOR
WPS Health Solutions
03.2020 - 08.2020
CUSTOMER SERVICE AGENT
CHAT AGENT, W.W. Grainger
01.2017 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
Allstate Motor Club
08.2015 - 12.2016
Bachelor Of Science - Fashion Merchandising
Southern New Hampshire University
Associate Of Science - Fashion Merchandising
Southern New Hampshire University
CERTIFICATIONS Certified Internal Auditor Licensed Minister -
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