Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake BEll

Rome,GA

Summary

Dynamic and results-driven professional with a proven track record at Computer Generated Solutions Inc. Skilled in network administration and enhancing customer satisfaction through effective communication and problem-solving. Recognized for adaptability and attention to detail, successfully implementing cost-saving measures while fostering teamwork and collaboration in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Premier Pc

Owner Operator Independent
02.2008 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Network Administrator

Computer Generated Solutions Inc.
05.2006 - 05.2008
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Verified continuity of computer and telephone system services for users..
  • Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
  • Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
  • Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
  • Implemented network security measures to minimize data loss.
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Authored documentation for system configuration and troubleshooting.
  • Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
  • Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
  • Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
  • Recommended development of plans for systems development and operations.
  • Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
  • Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
  • Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
  • Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
  • Bolstered disaster recovery plans, conducting regular tests to ensure rapid restoration of IT services in event of outage.
  • Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
  • Improved network capacity planning with detailed analysis and reporting on traffic patterns and usage.
  • Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
  • Contributed to strategic planning, advising senior management on technology trends and network infrastructure needs.
  • Streamlined network operations with deployment of automated software updates and patch management processes.
  • Optimized network performance, conducting regular audits to identify and rectify bottlenecks.
  • Enhanced network security by implementing and maintaining robust firewall and intrusion detection systems.
  • Optimized resource allocation, carefully managing network budget to maximize ROI on technology investments.
  • Increased efficiency in network troubleshooting with implementation of advanced diagnostic tools and techniques.
  • Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
  • Strengthened team collaboration, leading training sessions on best practices for network security and management.
  • Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
  • Supported business growth, planning, and executing network expansions to accommodate new office locations.
  • Developed and executed comprehensive backup strategy, ensuring data integrity and availability.
  • Enhanced communication across organization by deploying and maintaining VoIP system.
  • Fostered culture of continuous improvement, staying abreast of emerging technologies and integrating them into network infrastructure when beneficial.
  • Ensured compliance with industry standards by maintaining up-to-date documentation of network configurations and changes.
  • Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.
  • Planned and implemented upgrades to system hardware and software.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for network and server issues.
  • Implemented and maintained virtual private networks.
  • Performed network security design and integration duties.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Maximized system availability through development and testing of contingency plans.
  • Developed and documented network policies, procedures and standards.
  • Identified and resolved network congestion issues and bottlenecks.
  • Evaluated software products to determine compatibility with existing systems.
  • Devised scripts and automation tools to improve system efficiency.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Led server infrastructure development, quality assurance, staging and production systems.

Assistant Manager

SUBWAY®Restaurants
02.2004 - 09.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Assistant Manager

Crystal Restaurant
08.2000 - 06.2004
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Assistant Manager

Jiffy Lube
10.1998 - 04.2000
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

Bachelor In Business Administration And Management - Business Administration

Strayer University
Cobb, GA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Premier Pc

Owner Operator Independent
02.2008 - 08.2020

Network Administrator

Computer Generated Solutions Inc.
05.2006 - 05.2008

Assistant Manager

SUBWAY®Restaurants
02.2004 - 09.2006

Assistant Manager

Crystal Restaurant
08.2000 - 06.2004

Assistant Manager

Jiffy Lube
10.1998 - 04.2000

Bachelor In Business Administration And Management - Business Administration

Strayer University

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