Blake bell
Eugene
Rome,GA
Summary
Dynamic business leader with a proven track record at SUBWAY® Restaurants, excelling in budget administration and customer relations. Achieved significant cost savings through strategic negotiations while enhancing team performance and engagement. Skilled in project management and adept at fostering strong client relationships, driving operational excellence and customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
Premier PC and Network Administration and Repair
12.2014 - 02.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established foundational processes for business operations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Expanded business into new markets, cond
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Technical Support Representative
Computer Generated Solutions Inc.
03.2008 - 02.2013
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Used ticketing systems to manage and process support actions and requests.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Managed high levels of call flow and responded to technical support needs.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Played key role in project that significantly reduced system downtime for major clients.
- Provided exceptional technical support, leading to commendation from company's senior management.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Boosted team morale and efficiency, organizing regular training sessions on latest tech trends.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Enhanced support experience for international customers by implementing multilingual support resources.
- Enhanced team productivity by streamlining troubleshooting processes for common software issues.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Facilitated smoother software updates for customers, minimizing disruption and complaints.
- Collaborated with product teams to improve software based on customer feedback.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
Manager
SUBWAY®Restaurants
03.2004 - 07.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager
Jiffy Lube
06.1993 - 01.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
PHD Business Administration And Management - Business Administration And Management
Strayer University
Washington, DCMCSE
Javalin Tech
Smyrna, GA07.2027
Skills
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Small business operations
Regulatory compliance
Business marketing
Administrative oversight
Marketing
Sales management
Business development
KPI management
Staff management
Verbal and written communication
Business planning
Negotiation
Strategic planning
Quality management systems
Financial management
Business administration
Sales leadership
Operations management
Consulting
Financial planning
Partnership development
Project management
Talent development
Product branding
Cost reduction
Project estimating
Staff hiring
Budget development
Human resource management
Business launch
Human resources
Investor relations
Team oversight
Employee development
Contract management
Capital pursuit
Bidding processes
Value proposition development
Sales strategy development
Crisis management
Competitive analysis
Digital transformation
Service quality assurance
Accounting expertise
Process optimization
Market trend awareness
Profit and loss analysis
Strategic project planning
Sales oversight
Cash flow optimization
Contract negotiation expertise
Social media control
Agile methodology implementation
Profit and loss
Program creation and implementation
Design coordination
Hiring and staffing
Marketing tactics
Key partnership cultivation
Client engagement optimization
Growth strategy implementation
Life cycle project management
Brand strategy planning
User experience enhancement
Decision-making
Analytical thinking
Problem-solving
Self motivation
Problem-solving abilities
Team collaboration
Reliability
Customer service
Team leadership
Multitasking
Business leadership
Adaptability and flexibility
Interpersonal skills
Marketing strategies
Problem-solving aptitude
Active listening
Multitasking Abilities
Performance evaluation and monitoring
Excellent communication
Effective communication
Sales strategies
Supplier monitoring
Inventory control
Time management abilities
Process improvement
Price structuring
Inventory tracking and management
Product development
Finance and accounting oversight
Certification
MCSE
Timeline
Owner
Premier PC and Network Administration and Repair
12.2014 - 02.2020
MCSE
08-2008
Technical Support Representative
Computer Generated Solutions Inc.
03.2008 - 02.2013
Manager
SUBWAY®Restaurants
03.2004 - 07.2006
Manager
Jiffy Lube
06.1993 - 01.1998
PHD Business Administration And Management - Business Administration And Management
Strayer University
MCSE
Javalin Tech