Blake Bullock
Choudrant,LA
Summary
Talented restaurant team member with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
Work History
Student Worker, DUO Security Administrator
Louisiana Tech University
09.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Oversaw software configurations and updates for multiple systems across all departments.
- Updated software patches promptly, safeguarding the organization against known vulnerabilities.
Front of House Employee
Chick-fil-A
04.2022 - 10.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Shift Lead
SUBWAY®Restaurants
10.2020 - 04.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Bachelor of Science - Computer Information Systems
Louisiana Tech University
Ruston, LA05.2027
High School Diploma -
Choudrant High School
Choudrant, LA05.2023
Skills
- Fast Learner
- Teamwork and Collaboration
- Problem-Solving
- Friendly and Professional
- Organized and Efficient
- Leadership Qualities
- Computer Skills
- Customer Service
Timeline
Student Worker, DUO Security Administrator
Louisiana Tech University
09.2023 - Current
Front of House Employee
Chick-fil-A
04.2022 - 10.2022
Shift Lead
SUBWAY®Restaurants
10.2020 - 04.2022
Bachelor of Science - Computer Information Systems
Louisiana Tech University
High School Diploma -
Choudrant High School
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