Blake Burnett
server/sales associate
Fairmont,WV
Summary
Diligent Food Service worker with successful history in sales/resterant settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Morgantown, WV
06.2018 - 04.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Circle K Corp.
Morgantown, WV
06.2018 - 11.2019
- Regularly exceeded daily sales and product add-on quotas.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Server
Texas Roadhouse
Bridgeport, WV
01.2016 - 01.2018
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Ruby Tuesday
Bridgeport, WV
01.2015 - 01.2016
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Education
High School Diploma -
Grafton High School, Grafton, Wv
Grafton,wv 01.2010 - 01.2013
Skills
Sales expertise
Order delivery practices
Daily specials memorization
Dining area maintenance
Hospitality service expertise
Point of sale knowledge
Menu memorization
High-volume dining
Cash Handling
Product and service sales
Excellent people skills
Professional demeanor
Upselling
Social perceptiveness
Problem-solving skills
Timeline
Server
Buffalo Wild Wings
06.2018 - 04.2020
Customer Service Representative
Circle K Corp.
06.2018 - 11.2019
Server
Texas Roadhouse
01.2016 - 01.2018
Server
Ruby Tuesday
01.2015 - 01.2016
High School Diploma -
Grafton High School, Grafton, Wv
01.2010 - 01.2013