Sales Associate / Customer Support Representative
Sierra Trading Post
09.2025 - Current
- Delivered consistent, high-quality customer service by assisting customers with product selection, fit, returns, and exchanges
- Utilized strong product knowledge to support customer decision-making and satisfaction
- Accurately processed purchases, refunds, and exchanges using POS systems and cash-handling procedures
- Supported closing shifts, including store recovery, cleaning, and preparing the sales floor for next-day operations
- Stocked, replenished, and organized merchandise to maintain visual standards and inventory accuracy
- Assisted with order fulfillment, returns processing, and customer inquiries
- Collaborated with team members to meet daily goals while maintaining loss prevention awareness and store standards
- Processed transactions accurately and efficiently at point-of-sale systems.
- Addressed customer inquiries and resolved issues to foster positive relationships.
- Monitored store environment for cleanliness and safety compliance standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.