Summary
Overview
Work History
Education
Skills
Timeline
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Blake Clark

Detroit,MI

Summary

Proactive New Account Specialist and Logistics Specialist with comprehensive experience in customer service, account management, and supply chain coordination. Demonstrates strong skills in client relationship development, inventory management, and compliance. Known for optimizing processes, improving client satisfaction, and maintaining detailed records for regulatory adherence.

Overview

12
12
years of professional experience

Work History

New Account Specialist

Raymond James
03.2022 - Current
  • Developed strong relationships with branches, fostering trust and loyalty for long-term business growth.
  • Participated in ongoing professional development to stay current on industry best practices and enhance overall skillset.
  • Provided exceptional customer service throughout the entire new account lifecycle from initial inquiry to post-activation support. While Maintaining detailed records of all client interactions, ensuring accuracy and compliance with company policies and regulations.
  • Collaborated effectively with team members to reach department goals and optimize performance. Streamlined the new account opening process, reducing client wait time and enhancing the overall experience.
  • Completed routine and complex account updates to resolve problems. Also, Reconciled customer accounts and identified discrepancies for further investigation.
  • Collected customer information and completed new account forms. Also, responded to customer inquiries regarding new accounts and account services.

Logistics Specialist

Nordstrom
11.2020 - 01.2021
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities
  • Coordinated shipments and tracked progress to facilitate timely delivery. Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Prepared and presented reports to management on logistics performance to strategize best methods and tactics for efficient storage and handling of materials.
  • Monitored and adjusted inventory levels according to demand. Updated and maintained databases to track shipments and inventory.

Sales Associate

Nordstrom
06.2017 - 11.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty. And built relationships with customers to encourage repeat business. Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed. Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.


Food Service Associate

Botsford General Hospital
08.2015 - 06.2016
  • Maintained a clean and organized work environment for optimal food prep efficiency. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste. Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
  • Made food according to standard recipes with requested changes for customer satisfaction. Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
  • Utilized POS system to receive and process food and beverage orders.

Legal Intern

Frank Murphy Hall of Justice
07.2012 - 11.2014
  • Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
  • Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
  • Reviewed legal information and proofed documentation for errors.
  • Sorted legal documents, filing and case materials in clear, orderly systems. Organized legal filing system to maximize efficiency.
  • Maintained strict confidentiality with sensitive information related to client matters; preserving trust between the firm and its clients.

Education

High School Diploma -

Henry Ford Academy
Dearborn, MI

Bachelor of Science - Political Science

University of Michigan, Dearborn
Dearborn, MI

Skills

  • Goal-Oriented
  • Report Writing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Adaptability and Flexibility
  • Analytical Skills
  • Pipeline Management
  • CRM proficiency
  • Customer relationship development
  • Microsoft Office proficiency

Timeline

New Account Specialist

Raymond James
03.2022 - Current

Logistics Specialist

Nordstrom
11.2020 - 01.2021

Sales Associate

Nordstrom
06.2017 - 11.2019

Food Service Associate

Botsford General Hospital
08.2015 - 06.2016

Legal Intern

Frank Murphy Hall of Justice
07.2012 - 11.2014

High School Diploma -

Henry Ford Academy

Bachelor of Science - Political Science

University of Michigan, Dearborn

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Blake Clark