Blake Courier
Windsor,CA
Summary
Dynamic and reliable professional with a proven track record at Sonic Internet, excelling in technical support and customer satisfaction. Skilled in cash handling and POS system operation, I leverage patience and empathy to resolve complex issues, enhancing user experiences and fostering strong customer relationships. Committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bowling Attendant
Windsor Bowling Center
Windsor, CA
03.2023 - 01.2025
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Greeted guests and attended to related needs.
Technical Support Representative
Sonic Internet
Santa Rosa, CA
05.2019 - 03.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Cashier
Taco Bell
Windsor, MA
05.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Windsor High School
Windsor, CASkills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- POS system operation
- Cash handling
Timeline
Bowling Attendant
Windsor Bowling Center
03.2023 - 01.2025
Technical Support Representative
Sonic Internet
05.2019 - 03.2023
Cashier
Taco Bell
05.2017 - 06.2018
Windsor High School