Strategic Support Associate – Software Development
Jackson National
08.2022 - 09.2024
Contributed to the design, development, and testing of software applications under the guidance of senior engineers. Wrote clean, efficient code in Java, TypeScript, and SQL, assisting with debugging and implementing feature enhancements.
Collaborated with cross-functional teams in Agile/Scrum environments using Jira to deliver projects on time.
Gained hands-on experience with version control (Git), software documentation, and quality assurance best practices.
Mortgage Broker
Turbo Mortgage Funding
05.2021 - 08.2022
Experienced Mortgage Broker with a proven track record of guiding clients through the home financing process.
Skilled in assessing borrower needs, analyzing credit and financial histories, and matching clients with optimal mortgage products.
Negotiated competitive loan terms with lenders, ensuring compliance with regulatory standards while maintaining a client-first approach.
Proficient in preparing loan applications, coordinating with underwriters, and managing the end-to-end loan approval process to secure timely closings.
Education
Bachelor of Science - Computer Science
Michigan State University
East Lansing, MI
05-2025
Skills
Software implementation and Algorithm implementation
Java, Typescript, SQL, HTML and XML Scrum, JIRA, Agile, and Git
Analytical Thinking – Evaluating client finances as a broker; debugging and problem solving in code
Timeline
Strategic Support Associate – Software Development
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Senior Associate II, Software Engineering-Development at Kyndryl Solutions Pvt. Ltd.Senior Associate II, Software Engineering-Development at Kyndryl Solutions Pvt. Ltd.