Blake Cupp

• I worked at McDonald’s for three years, during which time I went to school full-time and became an assistant manager.
• This job has taught me much about how to handle high-pressure situations and how to resolve any problems that arise.
• For example, there could be ten cars in the drive-thru, a full lobby of hungry customers, and a tablet blowing up with notifications from mobile ordering services.
• Dealing with thousands of customers daily has taught me how to address their concerns and find the quickest and best solution to make them happy.

Some Key Responsibilities

• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored team members to enhance professional development and accountability in workplace.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Created employee schedules to align coverage with forecasted demands.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Volunteering with my little brother's youth football league helped me grow in character and taught me what it means to be a leader.
• I supported community outreach initiatives by volunteering time at local clubs to promote the sport of football and encourage youth participation in athletics.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• They taught me how being a role model impacts children. Many kids were without a parent at home, so when they came to the football field, I strived to bond with each of them.
• Partnered with academic advisors to monitor student-athlete academic performance, ensuring eligibility requirements were met while supporting educational goals.
• Increased player retention by cultivating strong relationships with athletes and their families through regular communication and support.
• Established a strong team culture and values to promote teamwork, discipline, and sportsmanship.
• Negotiated and resolved conflicts between players, parents, and staff to restore order.
• Instilled discipline and principles of good sportsmanship in players.
• Created a culture of accountability by setting clear expectations, following through with consequences, and rewarding hard work or dedication to the team.