Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Blake DeBusk

Odessa,TX

Summary

Driven to exceed expectations, I leveraged my negotiation and professional communication skills at multiple company's to significantly contribute to team success, regularly surpassing goals. My expertise in CRM software and customer engagement, combined with a strategic approach to customer service, has consistently enhanced client satisfaction and operational efficiency. Also a Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience

Work History

Telemarketer

InfoCision
03.2022 - 09.2024
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Made average 500 to 600 outbound and inbound calls per day.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Call Center Cell Phone Tech

Metro PCSInc
03.2018 - 10.2022
  • Reduced call resolution time with efficient multitasking and prioritization of tasks.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Managed escalated calls professionally, working towards swift resolutions that satisfied both customer and company needs.
  • Supported high call volume periods, maintaining a professional demeanor under pressure. making at least 30 to 40 deals a day.
  • Balanced competing priorities while fielding simultaneous calls from customers seeking information about products, services or account details.
  • Collaborated with team members to share best practices, improving overall call center performance.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.
  • Accomplished multiple tasks within established timeframes.
  • Reduced repair times for better customer experience with proficient troubleshooting skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented key performance metrics tracking methods within the department which led to enhanced employee engagement levels.
  • Implemented automated systems for tracking and managing collections activities, improving efficiency and data accuracy.
  • Resolved hundreds of disputes quickly through careful investigation and appropriate action, preserving customer relationships while protecting company interests.

Manager

Family Dollar
01.2015 - 09.2018
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.

Xerox Machines Mover

Xerox
02.2010 - 12.2016
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and walls.
  • Upheld strict safety standards during all moving tasks, minimizing accidents and ensuring the well-being of both team members and clients'' possessions.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Assisted in relocation of specialty items, such as pianos and antiques, with special attention to detail and care.
  • Developed checklist for move-day essentials, ensuring nothing was overlooked.
  • Maintained clean and organized trucks, facilitating easier loading and unloading.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Improved safety record by enforcing strict adherence to safety protocols during moves.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Education

High School Diploma -

Central High School
Fort Worth, United States
12.2007

Skills

  • Outbound and inbound calls
  • Customer Database Maintenance
  • Strategic Decision-Making
  • Customer Service
  • Goal-Oriented
  • Skilled negotiator
  • Professional Communication
  • Customer Engagement
  • Product and service knowledge
  • MS Office
  • Product Knowledge
  • Technical skills
  • Strategic Planning
  • Documentation
  • Relationship Building
  • Negotiation and Persuasion
  • Appointment Scheduling
  • Objection handling
  • Complaint resolution
  • Call Control
  • Call Documentation
  • Sales Techniques
  • CRM Software
  • Warm Calling
  • Scripted calls
  • Inbound and outbound calls
  • Microsoft Office
  • Analytical Thinking
  • Flexibility
  • Adaptability and Dependability

Accomplishments

  • Awarded “Employee of the year"
  • made top sales agent in odessa texas

Languages

English

Timeline

Telemarketer

InfoCision
03.2022 - 09.2024

Call Center Cell Phone Tech

Metro PCSInc
03.2018 - 10.2022

Manager

Family Dollar
01.2015 - 09.2018

Xerox Machines Mover

Xerox
02.2010 - 12.2016

High School Diploma -

Central High School

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Blake DeBusk