Blake De Jager
Citrus Heights,USA
Summary
Accomplished Hospitality Operations Leader and Technical Systems Manager with over 10 years of experience excelling in customer service, quality assurance, and electrical systems. Recognized for outstanding interpersonal skills, fostering positive relationships with clients, colleagues, and stakeholders to drive satisfaction and team success. Proven expertise in leading teams to deliver exceptional service, resolving complex challenges with a proactive mindset, and maintaining high standards in security systems and low-voltage equipment. Adept at conflict resolution, inventory management, and logistical coordination. Eager to bring a versatile skill set, strong leadership abilities, and hands-on problem-solving approach to a new and rewarding opportunity.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Tipsy Putt
03.2024 - Current
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Tech Manager
Fire & Ice Games
06.2023 - Current
- Handle inputting inventory and be knowledgeable about it in order to provide guests with great advice
- Learn on the go many repairs and able to teach and train myself to handle new and different problems
- Manage the team to ensure great customer service
- Earning the store many five-star reviews on different websites
- Complete repairs in a timely manner to good working condition on many different technology equipment
- Enter data to be compliant to premium stores requirements
Cable and Home Security Installation Supervisor
TAK Communications
11.2021 - 06.2023
- I handle a team of about 10+ technicians ensuring our work is performed to high quality standards
- Daily activities and safety are top priority
- Meeting goals and payroll requirements
- Ensuring the customers have received great service and that all issues are resolved
- Being able to resolve any and all concerns when it comes to service, property issues, billing questions, and follow-up appointments
- Operating meetings and spreadsheets to keep information up to date
Cable Technician and Installer
CABLE GAIN SERVICES
02.2020 - 11.2021
- Adapts and resolves issues after problem-solving and discerning customer concerns in relation to equipment and other issues
- Well-informs customers of their equipment and instructed them how to use it while answering any questions to leave them satisfied
- Placed equipment orders for different types of jobs
- Arrives and completes all types of job within a timely manner
Fine Dining Server
LANDRY'S SEAFOOD
08.2017 - 02.2020
- Face-to-face interactions with guests built my strong ability to speak with and delight them every visit
- My devotion to the company made many guests feel like family
- Worked to always improve and help the restaurant run smooth and efficient
- Spent many hours learning every detail about the restaurant which helped answer any questions guests presented
- Resolved many issues and handled unique situations I was put in by myself
Seasonal Time-Share Sales
Westgate Resorts
03.2018 - 10.2018
- Learned about the resort as well as details on how to speak with and maintain relationships with resort members and new owners
- Informed guests about intricate details of contracts and bonuses that they may have missed to preserve their relationship with the resort
- Experienced with sales between major assets and organized orders and deliveries
Education
Associates of Arts Degree -
OZARKS TECHNICAL COLLEGE
Springfield, MO03.2020
Skills
- Customer Service Oriented
- Self-Sufficient
- Detailed and Organized
- Respectful
- Proficient with technology and Microsoft programs
- Highly developed people skills
- Reliable when assigned tasks
- Cabling
- Low Voltage
- Network Support
- Restaurant Experience
- Telecommunication
- LAN
- VoIP
- Troubleshooting
- Ethernet
- Contracts
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Bartender
Tipsy Putt
03.2024 - Current
Tech Manager
Fire & Ice Games
06.2023 - Current
Cable and Home Security Installation Supervisor
TAK Communications
11.2021 - 06.2023
Cable Technician and Installer
CABLE GAIN SERVICES
02.2020 - 11.2021
Seasonal Time-Share Sales
Westgate Resorts
03.2018 - 10.2018
Fine Dining Server
LANDRY'S SEAFOOD
08.2017 - 02.2020
Associates of Arts Degree -
OZARKS TECHNICAL COLLEGE
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