Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BLAKE DELAY

Woodstock,GA

Summary

Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Specialist

Wellstar
11.2023 - Current
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Provided compassionate care, consistently prioritizing patients needs and comfort during their visits.
  • Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
  • Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
  • Greeted, registered, and checked in patients.
  • Determined amounts due and accepted payments.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Reviewed and updated customer information in database for accuracy.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Front Desk Clerk/Salon Assistant

Studio 5 Salon
12.2021 - Current
  • Executed necessary opening and closing procedures
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Trained new staff members in customer service techniques.
  • Prepared and mixed color formulas for clients' hair.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
  • Massaged clients' scalp during shampoos.
  • Pre-booked clients for follow-up visits and promoted salon services and retail products.
  • Examined scalps to determine appropriate products to apply during shampooing processes.

Part-Time Manager/Sales Associate

50 East Shoes
08.2019 - 12.2021
  • Enhanced productivity by implementing efficient time management strategies for team members
  • Implemented task automation processes that increased operational efficiency without sacrificing quality or accuracy of work performed.
  • Assisted executives with calendar management, ensuring punctuality and effective use of time during meetings.
  • Implemented organizational systems to improve team focus on important tasks, resulting in increased output.
  • Incorporated feedback from employees into future planning efforts enhancing overall company-wide satisfaction regarding timeliness expectations set forth by leadership.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Science - Radiology Tech

Chattahoochee Technical College
Marietta, GA
05-2026

High School Diploma -

Woodstock High School
Woodstock, GA
06-2019

Skills

  • Customer Service
  • Goal Oriented
  • Technology Proficient
  • Team Player
  • Willingness to Learn
  • Exceptional communication
  • Healthcare terminology
  • Problem-solving skills
  • Multitasking Abilities
  • Professional
  • Administrative background
  • Crisis Management

Certification

  • Basic Life Support Certification (BLS)

Timeline

Front Office Specialist

Wellstar
11.2023 - Current

Front Desk Clerk/Salon Assistant

Studio 5 Salon
12.2021 - Current

Part-Time Manager/Sales Associate

50 East Shoes
08.2019 - 12.2021

Associate of Science - Radiology Tech

Chattahoochee Technical College

High School Diploma -

Woodstock High School

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