Blake Dixon
Schertz,TX
Summary
Background includes customer service, training and leadership in hospitality environments. Adept at multitasking in fast-paced work to meet customer needs and support team members. Well-versed in standard office applications and computer software,
Overview
6
6
years of professional experience
Work History
Barista Trainer
On The Grind, LLC
San Antonio, TX
02.2024 - 08.2024
- Operated coffee stand including selling and making drinks, stocking and inventorying, handling cash drawer, and conducting opening and closing procedures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
HEADQUARTERS SUPERVISOR
NATURAL BRIDGE CAVERNS
San Antonio, TX
03.2023 - 01.2024
- Supervised park headquarters and operations within main office including mail room, emergency dispatch, ticket reservations, reception, and customer service departments.
- Conducted staffing perspectives, employee scheduling and attendance, ordering and inventorying, check disbursement and contractor paperwork, office trainings, and high priority calls and inquiries.
- Created new department operating procedures to improve customer experiences and automate tasks for better office efficiency.
TOUR GUIDE DEPARTMENT SUPERVISOR
NATURAL BRIDGE CAVERNS
01.2022 - 03.2023
- Supervised tour guide leadership and staff, performed emergency calls and rescue initiatives, trained incoming employees, maintained quality of operating tours.
- Created an adapted training curriculum for new employees with learning disabilities.
- Implemented a new survey collecting and internal customer outreach program to allow better customer feedback companywide.
TOUR GUIDE TEAM LEAD
NATURAL BRIDGE CAVERNS
05.2021 - 12.2021
- Assisted with new employee training, maintaining tour schedules, and employee performance reviews.
TEAM MEMBER
WHATABURGER INC
Schertz, TX
11.2019 - 12.2020
- Assisted with drive through, cooked and delivered orders, unloaded supply deliveries, and trained new employees.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
TOUR GUIDE
SCHLITTERBAHN WATERPARK
NEW BRAUNFELS TX, USA
04.2018 - 09.2018
- Provided directions to facilities, maintained lines for trams, organized guest parking, and supplemented staffing needs.
Education
SAMUEL CLEMENS H.S.
05.2021
Skills
- Microsoft Office applications
- First Aid and CPR certified
- Paycor HCM and WhenIWork scheduler
- Punctual and Organized
- Leadership experience
- Public Speaking
- Training Skills
- Employee Performance Management
- Staff Scheduling
- Customer Service
Accomplishments
- Recognized by Amusement Today Magazine for outstanding achievement in the tourism industry at the 2022 Golden Ticket Awards.
- Credited with discovering and surveying new cavern passages 2023
- Christmas at the Caverns Project Supervisor 2022-2023
- Cavern Lighting Technician 2021
- Elected as Section SR-3 officer in Order of the Arrow, 2021
- AP Scholar 2020-2021
- Eagle Scout Award 2020
- Vigil Honor, Order of the Arrow 2020
Timeline
Barista Trainer
On The Grind, LLC
02.2024 - 08.2024
HEADQUARTERS SUPERVISOR
NATURAL BRIDGE CAVERNS
03.2023 - 01.2024
TOUR GUIDE DEPARTMENT SUPERVISOR
NATURAL BRIDGE CAVERNS
01.2022 - 03.2023
TOUR GUIDE TEAM LEAD
NATURAL BRIDGE CAVERNS
05.2021 - 12.2021
TEAM MEMBER
WHATABURGER INC
11.2019 - 12.2020
TOUR GUIDE
SCHLITTERBAHN WATERPARK
04.2018 - 09.2018
SAMUEL CLEMENS H.S.