Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Blake Dixon

Schertz,TX

Summary

Background includes customer service, training and leadership in hospitality environments. Adept at multitasking in fast-paced work to meet customer needs and support team members. Well-versed in standard office applications and computer software,

Overview

6
6
years of professional experience

Work History

Barista Trainer

On The Grind, LLC
02.2024 - 08.2024
  • Operated coffee stand including selling and making drinks, stocking and inventorying, handling cash drawer, and conducting opening and closing procedures.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

HEADQUARTERS SUPERVISOR

NATURAL BRIDGE CAVERNS
03.2023 - 01.2024
  • Supervised park headquarters and operations within main office including mail room, emergency dispatch, ticket reservations, reception, and customer service departments.
  • Conducted staffing perspectives, employee scheduling and attendance, ordering and inventorying, check disbursement and contractor paperwork, office trainings, and high priority calls and inquiries.
  • Created new department operating procedures to improve customer experiences and automate tasks for better office efficiency.

TOUR GUIDE DEPARTMENT SUPERVISOR

NATURAL BRIDGE CAVERNS
01.2022 - 03.2023
  • Supervised tour guide leadership and staff, performed emergency calls and rescue initiatives, trained incoming employees, maintained quality of operating tours.
  • Created an adapted training curriculum for new employees with learning disabilities.
  • Implemented a new survey collecting and internal customer outreach program to allow better customer feedback companywide.

TOUR GUIDE TEAM LEAD

NATURAL BRIDGE CAVERNS
05.2021 - 12.2021
  • Assisted with new employee training, maintaining tour schedules, and employee performance reviews.

TEAM MEMBER

WHATABURGER INC
11.2019 - 12.2020
  • Assisted with drive through, cooked and delivered orders, unloaded supply deliveries, and trained new employees.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

TOUR GUIDE

SCHLITTERBAHN WATERPARK
04.2018 - 09.2018
  • Provided directions to facilities, maintained lines for trams, organized guest parking, and supplemented staffing needs.

Education

SAMUEL CLEMENS H.S.
05.2021

Skills

  • Microsoft Office applications
  • First Aid and CPR certified
  • Paycor HCM and WhenIWork scheduler
  • Punctual and Organized
  • Leadership experience
  • Public Speaking
  • Training Skills
  • Employee Performance Management
  • Staff Scheduling
  • Customer Service

Accomplishments

  • Recognized by Amusement Today Magazine for outstanding achievement in the tourism industry at the 2022 Golden Ticket Awards.
  • Credited with discovering and surveying new cavern passages 2023
  • Christmas at the Caverns Project Supervisor 2022-2023
  • Cavern Lighting Technician 2021
  • Elected as Section SR-3 officer in Order of the Arrow, 2021
  • AP Scholar 2020-2021
  • Eagle Scout Award 2020
  • Vigil Honor, Order of the Arrow 2020

Timeline

Barista Trainer

On The Grind, LLC
02.2024 - 08.2024

HEADQUARTERS SUPERVISOR

NATURAL BRIDGE CAVERNS
03.2023 - 01.2024

TOUR GUIDE DEPARTMENT SUPERVISOR

NATURAL BRIDGE CAVERNS
01.2022 - 03.2023

TOUR GUIDE TEAM LEAD

NATURAL BRIDGE CAVERNS
05.2021 - 12.2021

TEAM MEMBER

WHATABURGER INC
11.2019 - 12.2020

TOUR GUIDE

SCHLITTERBAHN WATERPARK
04.2018 - 09.2018

SAMUEL CLEMENS H.S.

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