Blake D Lantz
Columbus
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager, Client Success
HomeTown Ticketing
06.2022 - Current
- Responsible for developing and leading a high performing team of Customer Success leaders
- Formulate and execute market specific strategies in collaboration with Team Leads to optimize account growth and ensure customer success
- Oversee 5000+ clients with a team of 40+ employees
- Responsible for Managing over 20% of company overall revenue
- Maintain and grow relationships with top strategic clients
- Established new structure of CX team to ensure stability and success
Team Lead, Strategic Partnerships
HomeTown Ticketing
02.2021 - 06.2022
- Managed Team who oversees State Associations (18)
- Managed Team who oversees Higher Education Conferences (33)
- Managed Team who oversees High School Conferences (22)
- Managed Ecosystem Partnerships (12)
- Managed/Oversee overall partnerships team (75)
- Responsible for leading a team of Client Success Managers that resulted in $7.3 million in annual revenue in 2023
- Assist Client Success Managers in developing a strategic plan for their books of business to ensure goal attainment and client satisfaction
Manager, Strategic Partnerships
HomeTown Ticketing
08.2019 - 02.2021
- Managed Ohio High School Athletic Association
- Managed Clients in K12, Higher Education, and Organizations
- Sales
- Support
- On Site event management
- Client Training
- Employee Training
Assistant Manager, Men's & Women's Ice Hockey
The Ohio State University Department of Athletics
04.2015 - 08.2019
- Process Development
- Communication Audits
- Product Management
- Internet/Social Media Marketing
- Daily Accounting
- Managing 30 student employees
Assistant Athletic Director
Bellefontaine High School
07.2016 - 11.2018
- Managed events for multiple sports
- Turf maintenance
- Student Athlete interaction
- Planning of future schedules
- Handled meetings with coaches and staff
- Planned future budgets
- Handled schedules and officials through Arbiter Sports
- Paying event staff and officials
Education
Bachelor of Science - Education & Ecology, Sports Industry, Business
The Ohio State University
Columbus, Ohio12.2018
Skills
- Workforce management
- Performance management
- Work prioritization
- Performance evaluations
- Customer service
- Time management
- Goal setting
- Conflict resolution
- Complex Problem-solving
- Business planning
- Task delegation
- Salesforce management
- Regulatory compliance
- Data analysis
- Staff management
- Cross-functional team management
- Business development
- Contract management
- Team leadership
- Strategic planning
- Decision-making
- Staff development
- Relationship building
- Staff training and development
Timeline
Manager, Client Success
HomeTown Ticketing
06.2022 - Current
Team Lead, Strategic Partnerships
HomeTown Ticketing
02.2021 - 06.2022
Manager, Strategic Partnerships
HomeTown Ticketing
08.2019 - 02.2021
Assistant Athletic Director
Bellefontaine High School
07.2016 - 11.2018
Assistant Manager, Men's & Women's Ice Hockey
The Ohio State University Department of Athletics
04.2015 - 08.2019
Bachelor of Science - Education & Ecology, Sports Industry, Business
The Ohio State University
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