Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Hi, I’m
Donnie Johnson
Houston,TX
Summary
Overview
8
years of professional experience
Work History
Pepsi CorporationHouston, TX
Accounts Receivable Specialist
08.2021 - 08.2022
Job overview
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prioritize and process payments for carriers, invoice customers for 350+ shipments per day; interact with and build trusting business relationships with all carriers and customers
- Proactively identify potential issues with paperwork, customer information, and payable/receivable information to implement actions to resolve quickly
- Produced, distributed and tracked more than 300+ monthly invoices for manufacturing business.
- Address issues with carrier payments, engage customers to communicate past due payments, and ensure all carrier payments are made in timely manner
- Prepare, consolidate, review and present cost analysis monthly to finance and operations leadership teams
- Redacted information as requested when faced with potential privacy violations.
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- Detail all financial transactions and expenses within internal database system, and work to ensure optimal accuracy
- Generates contract confirmations, reports related to Sales activities & revenue data, pool reports, unapproved credits.
- Managed major accounts portfolio worth $1M+
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Implemented marketing strategies which resulted in 3% growth of customer base.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Ohio National Financial ServicesCincinnati, OH
Annuity Admin Specialist
11.2020 - 07.2021
Job overview
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Understanding of escrow accounting processes, escrow analysis and insurance.
- Interface with lead personnel within Senior Leadership, Account Management
- Value specifics, 1099s and other tax documents, and financial form requests making changes to addresses on account
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculating buyout offers for clients that qualified
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 5%.
- Software systems used web-based systems, AS400, imaging system, excel
- Providing comprehensive education and annuity products and riders.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Anthem Blue Cross Blue ShieldMason, OH
Purchasing Analyst
06.2019 - 10.2020
Job overview
- Prepared and submitted reports to management of proposed payment settlement details.
- Updated documentation, reports and spreadsheets with financial information.
- Issue direct pay for non PO invoices
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Processed billing calls and answered questions from patients and third-party carriers managing over 50 customer calls per day.
- Logged charges and payments within QuickBooks.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues and resolved concerns.
- Communicates exception items with all relevant areas to ensure accuracy of data ongoing basis
- Performed billing, collection and reporting functions for office generating over $1M annually.
- Vendor invoice reconciliation and approval, consolidate and summarize budget (forecasting)
- Works with processors regarding enrollment/billing
- Organized accounts for financial audits and supported audit process.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Veritiv CorporationCincinnati, OH
Account Manager/Procurement Specialist
07.2016 - 06.2019
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Help develop strong and mutually valuable internal relationships with national sales team.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Act as first point of contact for resolving customer queries and complaints
- Participate in training of system enhancements, applications, products and new processes, and apply these new policies/procedures into daily practices.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Manage resolutions of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for customers with appropriate personnel
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Manage day-to-day activities as related to specific budget reporting requests.
- Build strong partnerships with sales support to ensure we deliver flawless work execution.
- Work with sales team, managers, marketing, and team members from other departments about client accounts to ensure highest quality of materials are being produced and all sales needs are met.
- Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction.
- Assist month-end, quarter-end and year-end close.
- Interpret and analyze Sales data for use in production requirements and financial planning.
- Negotiated prices for products and freights to decrease overall costs by 2%
State Of Tennessee Department Of RevenueNashville, TN
Accounts Payable Coordinator
08.2014 - 06.2016
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accurate and timely processing of over 300 invoices per month.
- Update Futures file with trades and reconcile to broker statements.
- Input all relevant transactions and supervised properly within accounting system.
- Processed payments and contracts on accounts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated events and worked on ad hoc projects.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
Education
Tennessee State UniversityNashville TN
Bachelor of Science from Integrated Marketing, Finance
05.2014
University Overview
Skills
- Microsoft Office Suite
- Customer Relations
- Databases: SAP, CLM
- Financial Forecasting
- QuickBooks
- Time Management
- Sales Leadership
- Account Management
- Purchase Order Creation
- Bill Payment and Recordkeeping
- Price Negotiation
- Accurate Recordkeeping
Timeline
Accounts Receivable Specialist
Pepsi Corporation
08.2021 - 08.2022
Annuity Admin Specialist
Ohio National Financial Services
11.2020 - 07.2021
Purchasing Analyst
Anthem Blue Cross Blue Shield
06.2019 - 10.2020
Account Manager/Procurement Specialist
Veritiv Corporation
07.2016 - 06.2019
Accounts Payable Coordinator
State Of Tennessee Department Of Revenue
08.2014 - 06.2016
Tennessee State University
Bachelor of Science from Integrated Marketing, Finance