Blake Dulaney
Christiansburg,VA
Summary
At Dick's Sporting Goods, I began my career as a part-time cashier as a high school student. Management quickly realized I possessed skills beyond being a cashier, and I was moved to the outdoor section of the store as a floor associate, after a year or so, I was offered to become a lead, and have keys to the store, becoming the first part-timer in the history of our district to ever become a keyholder with the company. As a keyholder and lead, I use my customer service skills to ensure a positive experience for the customer. I also oversee the employees, making sure they stay on task, or finding something that they can accomplish if they have no tasks. I help ensure a comfortable work environment for my co-workers, and am always there if they need someone to address concerns with. I make sure to keep the store organized, and work to improve the visuals of displays around the store, upsell product to customers, and help customers find product that will fit and/or exceed their needs. I am a strong leader and problem-solver, and dedicated to the success of the store as a whole.
Overview
3
3
years of professional experience
Work History
Key Carrier, Lead
Dick's Sporting Goods
04.2021 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Worked personally with customers to help them find the product(s) that fits or even exceeds their needs.
Education
Bachelor of Science - Fish Conservation
Virginia Tech
Blacksburg, VA05.2026
Associate of Science - General Studies
New River Community College
Dublin, VA05.2024
Skills
Store operations
Delegation Abilities
Store maintenance
Loss prevention strategies
Customer Service
Cash Handling
Training and mentoring
Sales proficiency
Accomplishments
- Became the first part-timer, and youngest employee to become a key-holder in the district
- Achieved a 4.05 GPA in high school
Timeline
Key Carrier, Lead
Dick's Sporting Goods
04.2021 - Current
Bachelor of Science - Fish Conservation
Virginia Tech
Associate of Science - General Studies
New River Community College
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