Blake Feeney
Port Orchard,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My experience in welding, fabrication and all around mechanic gives me the experience I need to excel in any job that's presented to me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Krispy Clean
04.2021 - 04.2022
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Cleaning windows, preparing Solutions and products for large jobs.
- Enhanced customer experience with personalized assistance and product recommendations.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Customer Service Technician
Jiffy Lube Oil Change Center
01.2019 - 04.2020
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Customer Service Cashier
7-eleven Convenience Store
01.2018 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Cashier
Flying J Pilot
02.2017 - 12.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Streamlined the checkout process for faster service and improved customer experience.
Mechanical Technician
Midas Muffler
01.2016 - 12.2016
- Resolved mechanical issues using both technical and manual skills.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Ensured safe working environment through strict adherence to safety protocols and guidelines.
- Implemented preventive maintenance measures to decrease emergent issues.
- Kept detailed records of repairs and maintenance for reference in future work.
- Operated variety of tools and equipment to complete mechanical repairs.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Wrote work orders and parts fabrication requests.
Counter Salesperson
Central Welding Supply
02.2013 - 12.2015
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Forklift operator, loading and unloading Warehouse supplies, inside sales and service department.
Education
Diploma - Welding
South Kitsap High School
Port Orchard, WACertified In Welding - Welding
West Sound Tech Skill Center
Bremerton, WA06.2012
Skills
- Installations and repairs
- Hardware troubleshooting
- Documentation And Reporting
- Welding
- Forklift operator
- Car mechanics
Certification
Welding
Timeline
Customer Service Technician
Krispy Clean
04.2021 - 04.2022
Customer Service Technician
Jiffy Lube Oil Change Center
01.2019 - 04.2020
Customer Service Cashier
7-eleven Convenience Store
01.2018 - 01.2019
Customer Service Cashier
Flying J Pilot
02.2017 - 12.2017
Mechanical Technician
Midas Muffler
01.2016 - 12.2016
Counter Salesperson
Central Welding Supply
02.2013 - 12.2015
Diploma - Welding
South Kitsap High School
Certified In Welding - Welding
West Sound Tech Skill Center
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